sales support and pricing

About the Role

This is a full-time, on-site role based in Mumbai for a Freight Forwarding – Sales Support and Pricing professional.

Key Responsibilities

• Preparing competitive freight quotations.
• Coordinating with carriers and agents for rates.
• Supporting the sales team with timely and accurate pricing information.
• Managing customer inquiries.
• Maintaining rate and service databases.
• Tracking shipments.
• Ensuring proper documentation for exports and other forwarding activities.
• Liaising with operations and customer service teams to align pricing with service commitments.
• Following up on leads.
• Helping convert opportunities into confirmed shipments.
• Consistent communication with internal stakeholders and external partners to ensure smooth execution of freight solutions and high customer satisfaction.

Requirements & Tech Stack

• Strong skills in Freight Forwarding and Forwarding, with an understanding of international logistics processes.
• Skills related to Export procedures and documentation, including familiarity with trade terms and compliance requirements.
• Customer Service abilities focused on responding to client inquiries, resolving issues, and maintaining professional relationships.
• Knowledge of Freight Transportation, including modes, transit times, and cost structures.
• Strong analytical and numerical skills for rate comparison, margin calculation, and cost analysis.
• Proficiency in MS Office and basic use of logistics or ERP systems; ability to manage and update data accurately.
• Effective written and verbal communication skills, with attention to detail and the ability to work in a team-oriented environment.

Qualifications

• Relevant experience in sales support, pricing, or logistics coordination within freight forwarding or transportation is preferred.
• Diploma or degree in Logistics, Supply Chain, Business, or a related field is beneficial.