Associate, Customer Care ROW Market

About the Role

The Associate – Customer Care (ROW Market) is a full-time, on-site role based in Bengaluru South. This role involves handling customer inquiries and resolving issues across various channels, ensuring a positive and consistent experience for parents, learners, and partners in Rest-of-World markets.

Key Responsibilities

• Manage support tickets.
• Respond to customer queries.
• Provide timely updates to customers.
• Escalate complex concerns to appropriate teams.
• Track and document customer interactions.
• Gather customer feedback.
• Collaborate with internal stakeholders to improve processes and customer satisfaction.
• Maintain service standards.
• Meet performance metrics.
• Support new initiatives that enhance overall customer care operations.

Requirements & Tech Stack

• Customer Service and Customer Support skills.
• Customer Satisfaction focus.
• Analytical Skills.
• Strong Communication skills, both written and verbal.
• Ability to work on-site in Bengaluru South.
• Ability to collaborate effectively in a fast-paced, cross-functional environment.
• Comfort with CRM tools, ticketing systems, and basic MS Office or Google Workspace applications.

Qualifications

• Prior experience in customer care, contact center operations, or edtech/education domains is an advantage.
• Bachelor’s degree or equivalent professional experience in a relevant field such as business, communications, or customer relations.