Release of Information Specialist

About the Role

Responsible for responding to written requests for the release of protected health information (PHI) through prompt and courteous service in a fast-paced, high-volume, and customer-focused environment. Ensures accuracy and safeguards patient rights to privacy by adhering to MH policies and procedures and federal and state Privacy laws.

Location/Hours

• Memorial City - 930 Frostwood Dr., Houston, TX 77024
• Mon - Fri, 8:00am to 4:30pm

Key Responsibilities

• Identifies and compiles protected health information to be released as outlined in the request.
• Applies key quality checks to ensure compliance with the release of protected health information and identify documentation gaps.
• Communicates documentation gaps to appropriate staff and monitors medical records for resolution of errors.
• Verifies charges associated with the production of requested protected health information are correct before an invoice is sent.
• Ensures that the production of requested information (paper and electronic) is legible and supporting documentation is accounted for.
• Provides first point of contact and service to internal/external customers, responding to questions regarding the release of protected health information.
• Schedules patient reviews of medical records.
• Maintains and demonstrates a working knowledge of all state and federal Privacy laws, rules, and regulations.
• Ensures safe care to patients, staff, and visitors; adheres to all Memorial Hermann policies, procedures, and standards.
• Promotes individual professional growth and development.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences.
• Models Memorial Hermann’s service standards by providing safe, caring, personalized, and efficient experiences to patients and colleagues.
• Other duties as assigned.

Requirements & Tech Stack

• Health Information Management or medical records experience
• Great customer service skills
• Basic knowledge of healthcare terminology
• Knowledge and understanding of privacy information (preferred)
• Strong prioritization, organization, verbal and written communication skills
• Critical thinking skills
• Strong computer skills
• Ability to effectively work independently and in a professional team environment

Qualifications

• Associates or Bachelors degree in Health Information Technology or equivalent (preferred)
• Minimum of six (6) months experience in a customer service setting, preferably in health information management