Cashier Associate

About the Role

The Cashier Associate at The Winn-Dixie Company is responsible for providing accurate, fast, and courteous customer checkout to increase customer confidence and loyalty. This role involves scanning, packaging, and receiving payment for customer purchases, expediting the flow of groceries, and maintaining financial responsibility.

Key Responsibilities

• Customer Interaction:
• Create a welcoming environment for customers.
• Listen to and appropriately escalate customer concerns.
• Checkout Operations:
• Use the Point of Sale (POS) system to record sales.
• Handle various tenders including Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, Reward offers, and coupons.
• Adhere to company policy for checkout procedures.
• Understand and adhere to company limits on cash shortages/overages.
• Control loss and adhere to guidelines on restricted sale items (Alcohol, Tobacco, etc.).
• Assist customers in unloading purchases onto the conveyor belt.
• Pack customer purchases to prevent damage.
• Carry or push groceries to the customer’s car and load them into the vehicle.
• Check the price of merchandise in all departments, as needed.
• Front End Management:
• Stock front-end products.
• Restock and use supply items efficiently to minimize waste and supply costs.
• Manage the lane according to service standards.
• Assist in training new cashiers.
• Collect shopping carts from the parking lot and return them to the designated area.
• Safety and Compliance:
• Ensure company standards for safety, proper food handling, sanitation, and productivity are maintained.
• Adhere to regulatory compliance requirements for food safety, USDA, COOL, and DOA.
• Execute product recalls and withdrawals in a timely manner.
• Reinforce safety programs by complying with safety procedures.
• Inspect and identify unsafe conditions and report to store management.
• Notify management of customer or employee accidents.
• Report safety risks, issues, and illegal activity (robbery, theft, fraud).
• Ensure adherence to wage and hour policies and regulations.
• Foster a culture of safety.
• Ensure associates are working safely and have received necessary safety training.
• Ensure Hazardous Assessments are posted and Personal Protective Equipment (PPE) is available and utilized as required.
• Ensure equipment is in good repair and report/assist with remediation of safety hazards.

Requirements & Tech Stack

• Point of Sale (POS) system
• Hazardous Assessments
• Personal Protective Equipment (PPE)
• USDA
• COOL
• DOA

Qualifications

• Education:
• High School/GED Diploma
• Language:
• English
• Spanish (Preferred)
• Experience:
• Supervisory Experience: 0 - 3 years
• Skills & Abilities:
• Customer Service skills
• Effective communication skills
• Ability to handle stressful situations
• Basic computer skills (for online training)
• Compliance with all company policies and procedures
• High standard of integrity and reliability
• Authorization to work in the United States or ability to obtain the same
• Successful completion of pre-employment drug testing and background check
• Physical Demands:
• Regularly required to stand or walk, utilize manual dexterity, talk, see, hear, smell, and perform repetitive movements.
• Frequently required to reach, carry, push, or lift up to 30 lbs.
• Occasionally required to sit, balance, stoop, kneel, crouch, and climb up to 10 ft.
• Pulling Requirement: 250 lbs.
• Lifting Requirement: 30 lbs.
• Working Conditions:
• May be exposed to indoor, outdoor, cold, freezing, heated, and wet/humid conditions.
• Safety Risk Factors:
• Frequently required to twist back/neck, walk on slippery/cluttered surfaces, work with hazardous equipment, and be exposed to sharp objects.
• Occasionally exposed to loud noise, skin irritants, nuisance dust, fumes/sprays, hazardous cleaning solutions, and other toxins.
• Equipment:
• Required: Cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment (racks, carts, pallet jacks, shopping carts).
• Preferred: Baler/compactor, box cutter.
• Personal Protective Equipment:
• Goggles, Gloves, Back Brace.
• Shifts:
• Varied shifts.