Early Morning Stock Associate

About the Role

Join a team that values you at Ross, a leading off-price retail chain with over 2,200 stores and a strong track record of success and growth.

Key Responsibilities

• Ensure customers have a positive shopping experience.
• Greet all customers in a courteous and friendly manner.
• Treat fellow associates with respect.
• Follow all company best practice standards.
• Maintain a clean work area at all times.
• Ensure proper merchandise presentation.
• Perform a range of functions in all areas of the store as business needs require.
• Perform additional tasks to achieve customer service and operational goals.
• Practice safe behaviors and maintain awareness to create a safe and secure shopping environment.
• Correct or report any unsafe conditions or practices to Store Leadership.
• Assist customers with merchandise and answer questions politely and knowledgeably.
• Respond to customer service calls immediately.
• Handle customer issues courteously and helpfully.
• Represent and support the Company brand.
• Perform cleaning tasks including sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies.
• Maintain a professional appearance and adhere to the Company's dress code.
• Perform daily assigned sizing and recovery to ensure a neat, clean, and organized store.
• Expedite newly received merchandise to the sales floor with a sense of urgency.
• Understand the Loss Prevention Awareness program.
• Demonstrate integrity and honesty in all interactions.
• Safeguard confidential information, cash, credit card information, and merchandise.
• Follow all Mark-Out-of-Stock (MOS) policies.
• Follow all policies and procedures concerning cash, check, charge card and refund transactions, voids, and offline procedures.
• Maintain a high level of awareness and accuracy when handling bankable tenders.
• Demonstrate a sense of urgency to efficiently perform their role.
• Maximize productivity by executing all Store best practices.

Requirements & Tech Stack

• Communication Skills: Ability to communicate with customers, associates, and store leadership in a friendly, respectful, cooperative, and pleasant manner.
• Basic Math Skills: Ability to perform basic mathematical calculations commonly used in retail environments.
• Store Equipment: Ability to use all store equipment, including PDTs, registers, and PCs as required.
• Physical Mobility: Ability to spend up to 100% of working time standing, walking, and moving around the store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull, and lift more than 25 pounds. Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Stockroom Specific: Associates who work stockroom shifts: Ability to regularly push, pull, and lift more than 20 pounds.

Qualifications

• None explicitly listed beyond the requirements above.