Program Management Intern

About the Role

ClearN is a fintech platform focused on simplifying financial operations for the education ecosystem. We work with schools, colleges, universities and EdTech companies to streamline fee collections, payouts, banking integrations and other financial services. We are looking for a proactive and detail-oriented Programme Intern – Operations to join our team. This role offers hands-on exposure to merchant onboarding, KYC and documentation, account activation, operational coordination and customer query management.

Key Responsibilities

• Merchant Onboarding & KYC
• Assist in onboarding new merchants and educational institutions.
• Coordinate collection and verification of KYC documents.
• Ensure onboarding documentation is complete and compliant with internal and banking requirements.
• Account Activation & Management
• Coordinate with internal teams and banking/payment partners for merchant account activation.
• Track onboarding progress and ensure timely account activation.
• Assist with account modifications and configuration changes requested by the sales team or merchants.
• Operations & Process Management
• Handle day-to-day operational activities and maintain accurate records.
• Monitor pending requests and ensure timely resolution within defined TATs and SLAs.
• Follow established operational guidelines and identify opportunities to improve processes.
• Query & Stakeholder Management
• Address operational queries raised by merchants, internal teams and banking partners.
• Coordinate with relevant teams to resolve issues efficiently.
• Maintain clear communication and provide regular updates on pending requests.
• Reporting & Documentation
• Maintain onboarding trackers, operational reports and documentation.
• Monitor task status, pending cases and turnaround times.
• Support the team in preparing operational MIS and performance reports.

Qualifications

• Bachelor's degree in any discipline (BBA/B.Com preferred).
• Freshers are welcome; prior experience in back-office or customer support is an advantage.
• Strong attention to detail and organisational skills.
• Good written and verbal communication skills.
• Comfortable working with Microsoft Excel, Word, Outlook and other productivity tools.
• Ability to coordinate with multiple stakeholders and manage competing priorities.
• A proactive mindset with a willingness to learn and take ownership of responsibilities.

What You'll Gain at ClearN

• Practical exposure to fintech operations and the education payments ecosystem.
• Opportunity to work closely with banking partners, payment aggregators and internal business teams.
• Hands-on experience in merchant onboarding, KYC, compliance and operational management.
• A collaborative work environment with opportunities to learn and grow.
• Performance-based PPO opportunity for candidates demonstrating strong ownership and performance.