Associate-CEC Operations
Tesco Business Solutions
Bengaluru, Karnataka, India0–2 yrsJust nowvia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 2 years
- Must know
- TroubleshootingExcelMicrosoft Office
- Work
- On-site in Bengaluru
- Pay
- Not stated by the employer.
- Skill demand
- Excel35%Microsoft Office26%Troubleshooting7%of 100 similar fresher jobs posted in India this week
- Listed
- 4 Nov 2026 · still open
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About the Role
Provide support to colleagues in the UK and Ireland by understanding their reported issue, troubleshooting, and resolving it efficiently while delivering great service.
Key Responsibilities
- Follow the Business Code of Conduct and act with integrity and due diligence.
- Identify operational improvements and find solutions by applying CI tools and techniques.
- Complete tasks and transactions within agreed KPIs.
- Apply fundamental work theories, concepts, and processes in your area of work.
- Resolve user queries in a timely manner with attention to detail.
- Work in UK shifts and weekend working.
- Handle voice and ticket contacts.
- Demonstrate attention to detail to clearly understand queries and address them effectively.
- Exhibit speed in handling large volumes of queries and ensure they are closed within agreed SLAs.
- Ensure queries/issues are understood correctly the first time for accurate resolution.
- Be pro-active and resilient to work with various teams involved in query resolution.
- Find opportunities for improving controls and recognize financial benefits.
- Work as a great teammate across multiple teams to close user queries promptly, ensuring user satisfaction.
Requirements & Tech Stack
- Basic MS Office – Excel
- Speed and Accuracy
- Active Listening
- English Speaking, Reading and Writing
- Logical Thinking
- Eye to detail
- Planning and Organising
- Basic numeracy skills