Service Operations Associate / Administrator

GoodWerk Counseling

About the Role

GoodWerk Counseling is seeking a Part-Time Service Operations Associate / Administrator to support day-to-day operations at their Altamonte Springs, FL location. This role is focused on afternoons from 12pm to 6pm ET.

Key Responsibilities

• Complete administrative tasks and communications within 24 hours.
• Verify client insurance eligibility and benefits, liaising with insurance providers.
• Maintain client records in the electronic health records (EHR) system with 100% accuracy and compliance.
• Uphold confidentiality of client records in line with privacy regulations.
• Process payments and update financial records.
• Coordinate and manage client scheduling.
• Provide direct administrative support to the Executive Director, including managing calendars.
• Oversee team communications using Slack and email.
• Support handling inbound phone consultations, answering client inquiries and providing service information.
• Support managing outbound service calls and emails.
• Support marketing initiatives, including managing social media content and drafting email broadcasts.
• Assist with logistics for workshops, trainings, and events.
• Perform other duties as assigned.

Requirements & Tech Stack

• Excellent organizational, written, and verbal communication skills.
• Ability to work independently and collaborate with team members.
• Experience working with diverse populations, including children, adolescents, and adults.
• Strong understanding of cultural responsiveness, particularly when working with LGBTQIA+, BIPOC, neurodiverse individuals, and people with differing abilities.
• Proficient with productivity and communication tools like Slack, Gmail, EHR systems (Theranest), Box, and Google Suite (Drive, Docs, Sheets).
• Familiarity with productivity and marketing platforms such as Monday.com, Kit, and social media (Facebook, Instagram, LinkedIn).
• Ability to start right away.
• Must successfully pass a background check.

Qualifications

• Minimum: Associate’s Degree or relevant coursework in business administration, psychology, healthcare administration, or a related field.
• Preferred: Bachelor’s Degree in business administration, psychology, healthcare administration, or a related field.
• Proven experience in an administrative role, with skills in scheduling, project management, and office communications.

Preferred Experience

• At least one year of experience in an administrative role (Office or Executive Assistant experience preferred).
• Bilingual or multilingual candidates are highly desirable.
• Familiarity with private practice operations and community resources for client referrals is a plus.

Work Environment & Schedule

• 100% On-Site at Altamonte Springs, FL.
• Part-time role with at least 20 hours per week.
• Afternoons and early evenings needed: 12pm to 6pm ET.