Billing Specialist I

About the Role

Cox Fleet is seeking a Billing Specialist I to join their team.

Key Responsibilities

• Accountable for creating invoices from repair orders and submitting them to customers for approval and/or payment with required documentation.
• Assist in working with technicians to create and submit estimates to customers for approval.
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required based on technician submissions, entering RO into the service database system.
• Verify technicians have selected correct VMRS code related to repairs made and that billing hours are in-line with standard repair times.
• Prepare actual invoices from created ROs by applying customer-specific rates and mark-ups.
• Improve RO quality by identifying weak points (e.g., the story, missing information, incorrect information), editing ROs to eliminate customer disputes and ensure full invoicing for services provided.
• Contact technicians and Mobile Technician Leaders for repairs and required information to process invoices.
• Create vehicle repair service estimates based on compiled information from Mobile Technicians and Customers.
• Communicate with customers via email, fax, or phone to retrieve purchase order approvals and/or discuss billing issues.
• Gather necessary paperwork and upload it into the system for records.

Requirements & Tech Stack

• High School Diploma/GED required.
• Proficient computer skills including MS Office, emails, typing, and software navigation capabilities to generate repair estimates and edit/process invoices.
• Ability to perform calculations using addition, subtraction, multiplication, and division in all units of measure, using whole numbers, common fractions, and decimals.
• Maintains a professional yet friendly demeanor.
• Demonstrates strong interpersonal and customer service skills.
• Communicates clearly and effectively.
• Pays close attention to detail.
• Exhibits the ability to remain calm and polite when dealing with frustrated customers and/or technicians.
• Has a sense of urgency daily; is action-oriented; acts with a minimum of planning.

Preferred Qualifications

• Proficient with Mitchell One or similar estimating systems.
• Existing knowledge of standard repair times (SRT) for common services.
• Experience in service writing.
• Works well independently and is also effective within a team environment.
• Strong communication (written, verbal and phone) and customer service skills.