Campus Technician

About the Role

Campus Technicians work on a team that provides on-site and remote technical support for Kiewit employees with IT support needs. A technician also serves as a unified contact for escalating technical issues from the Service Delivery team. They play a key role in implementing Kiewit Technology Group's policies and procedures. Technicians must be self-directed and capable of making sound business decisions to ensure projects are completed on time and within budget.

Location

• Full time, in-office role at our Houston, TX Energy Corridor office.
• Travel to our office in The Woodlands, TX is required as needed.

Key Responsibilities

• Provide deskside and remote technical support to Kiewit employees, subsidiaries, partners, and contractors.
• Provide technical guidance and troubleshooting for enterprise and desktop applications.
• Respond to assigned support tickets in a timely manner.
• Research and resolve escalated technical issues.
• Escalate issues that could impact production or service delivery to the appropriate individuals.
• Accurately document trouble tickets in accordance with department policies and procedures.
• Provide on-site and remote client support.
• Build and maintain professional relationships with customers, team members, and department contacts.
• Deliver high-quality customer service that meets or exceeds expectations.
• Prioritize and organize work to meet goals, requirements, and deadlines.
• Prepare conference rooms for large meetings and troubleshoot office AV systems as needed.
• Perform other duties as assigned.

Requirements & Tech Stack

• Windows operating systems
• Microsoft Office Suite
• ServiceNow (preferred)
• PowerShell or another scripting language (preferred)

Qualifications

• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills with the ability to communicate clearly and professionally.
• Strong attention to detail and organizational skills.
• Results-oriented and comfortable working through challenges.
• Ability to recognize and escalate issues, risks, or concerns in a timely manner.
• Strong active listening skills with the ability to gather requirements and assess situations.
• Ability to consistently provide a high level of customer service.
• Ability to lift and move objects weighing 40+ lbs. and walk for extended periods.
• Must possess and maintain a valid driver's license.
• Ability to diagnose complex technical issues using log files, Event Viewer, and other diagnostic tools (preferred).
• Bachelor's degree (preferred).
• Regular, reliable attendance.
• Work productively and meet deadlines timely.
• Communicate and interact effectively and professionally with supervisors, employees, and others individually or in a team environment.
• Perform work safely and effectively. Understand and follow oral and written instructions, including warning signs, equipment use, and other policies.
• Work during normal operating hours to organize and complete work within given deadlines. Work overtime and weekends as required.
• May work at various different locations and conditions may vary.