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support specialist retail in Revolut
CareerPe Consultancy
Delhi, India3h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers · Diploma
- Must know
- Help deskCustomer serviceTroubleshooting
- Work
- On-site in Delhi
- Pay
- Not stated by the employer.
- Skill demand
- Customer service41%Troubleshooting29%Help desk21%of 99 similar fresher jobs posted in India this week
- Listed
- 27 Oct 2026 · still open
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About the Role
This is a full-time, on-site Support Specialist Retail (Revolut) role based in Delhi, India.
Key Responsibilities
- Handle customer inquiries related to retail products and services.
- Provide timely assistance and ensure a positive customer experience.
- Respond to queries via phone, email, or chat.
- Diagnose issues and offer clear resolutions or guidance.
- Coordinate with internal teams for escalations.
- Document cases.
- Follow established procedures to maintain high service standards.
- Monitor recurring issues and suggest improvements to support processes.
- Adhere to performance and quality targets.
Requirements & Tech Stack
- Ability to work in a fast-paced environment.
- Ability to manage multiple cases.
- Ability to meet service-level agreements.
- Comfort with basic digital tools and ticketing systems.
- Prior experience with Revolut or similar platforms is an advantage.
Qualifications
- Strong customer support and communication skills (clear, patient, professional).
- Technical support and troubleshooting skills (identify issues, use tools, resolve problems).
- Analytical skills (interpret concerns, recognize patterns, propose solutions/improvements).
- Relevant experience in retail or financial services customer support is beneficial.
- Minimum of a high school diploma.
- A degree in business, commerce, or a related field is preferred.