Innovation lab Lead, Fulfillment Centre Operations

About the Role

Amazon is a highly data-driven company passionate about its customers. As our operations network grows, automation is key to delivering orders on time, with quality, safely, and at a lower cost. The Innovation Lab at BLR8 pilots, tests, and proves new automation solutions before they scale across the network. The Team Lead is a hands-on role at the center of every pilot, responsible for running trials, ensuring safety, collecting data, and turning successful solutions into standard work. This role suits someone with strong operations floor experience who is curious about technology, works well without direct supervision, and can influence teams toward a common outcome.

Key Responsibilities

• Pilot Execution:
• Run pilots on the floor according to the agreed test plan, including operating and testing equipment.
• Set up pilot stations, material flow, and test scenarios before each trial window.
• Flag deviations from the test plan and equipment or process failures on the same day they occur.
• Safety in Automation Zones:
• Enforce safety controls for the pilot area.
• Carry out pre-trial safety checks and risk assessments for every new setup or process change.
• Report and investigate near-misses and incidents in the pilot area.
• Data and Reporting:
• Collect physical pilot data (time studies, cycle times, downtime and fault logs, exception counts) according to the Business Analyst's data plan.
• Check data accuracy at the end of each trial day and publish the daily pilot report.
• Maintain a live issue log (equipment faults, process gaps, user feedback) and follow up until each item is closed.
• Standard Work and Scale Readiness:
• Draft and update SOPs and Standard Job Instructions (SJIs) for each pilot as the process changes.
• Build training material and train site associates and teams on new equipment when a pilot moves to a live site.
• Capture floor learnings for deployment packages for scaled solutions.
• Conduct 4M and 5S audits on pilot workstations daily and keep the lab audit-ready.
• Coordinate vendor and engineering teams on the floor during installation, trials, and troubleshooting.
• Work with site operations teams to schedule trials without disrupting production.
• Deep-dive on pilot metrics and propose clear actions and process improvements.
• Stand in for the Ops Lead when needed.

Requirements & Tech Stack

• Experience with Microsoft Office products and applications.
• Experience with Excel.
• Familiarity with Autonomous Mobile Robots (AMRs), automated packing equipment, and internally developed tools is implied through the role's context.
• Familiarity with 4M and 5S audits.

Qualifications

• Bachelor's degree.
• Fluent in English (speak, write, and read).
• 1+ years of experience in a customer-facing environment, warehousing, logistics, or manufacturing is preferred.