Production Support Analyst

About the Role

Launch your tech career with FDM. This role offers coaching, mentorship, and support throughout your career journey, with opportunities to work with global companies across various industries such as banking, consulting, retail, and insurance.

Key Responsibilities

Opportunities include, but are not limited to:

• Production Support Engineer: Monitor and troubleshoot live systems to ensure uptime and performance. Collaborate across teams to resolve incidents and maintain critical services.
• DevOps Engineer: Automate CI/CD pipelines, manage infrastructure as code, and streamline deployments using tools like Jenkins, Docker, and Kubernetes to accelerate delivery and ensure system reliability.
• System Administrator: Install, configure, and maintain servers and enterprise systems, applying updates, managing users, and scripting automation to ensure secure, high-performing infrastructure.
• Site Reliability Engineer: Support agile teams by leading daily stand-ups, encouraging collaboration, and helping remove blockers.

What’s in it for you?

• Fast-track your career with 6-12 weeks of initial upskilling courses facilitated by expert coaches, followed by practice-based learning.
• Opportunity to work on exciting, business-critical projects with top-tier companies.
• Deliver solutions across the application lifecycle.
• Gain skills to excel in IT Operations, even with no prior tech experience.
• Grow into senior roles with hands-on support and real client projects.
• Build a diverse and rewarding career path with ongoing coaching.
• Consultant Experience Team to support wellbeing.
• Potential to qualify for relocation support.

Requirements & Tech Stack

• Technologies mentioned: Jenkins, Docker, Kubernetes.

Qualifications

• University degree level (bachelor or higher).
• Commitment to at least two years of employment with FDM as a consultant following the initial training period.
• Strong problem-solving and analytical skills.
• Great interpersonal and communication skills.
• Legally authorized to work in the US without employer sponsorship.
• Willingness to work on-site in client offices.
• Residing in or willing to relocate to one of the following states: Arizona, California, Colorado, Delaware, Florida, Georgia, Illinois, Indiana, Massachusetts, Maryland, Minnesota, North Carolina, New Jersey, New York, Pennsylvania, Tennessee, Texas, Utah, and Virginia.