Scrum Master
Global Payments Inc.
About The Team
- Inclusive and global teams that win together every day.
- Proud to have the best minds in the industry.
- Ever-evolving company with dynamic opportunities that go beyond borders.
What You’ll Own
- Leads cross-functional teams to provide agile-based project deliverables.
- Facilitates the team's work to accelerate delivery of business value by ensuring adherence to Scrum methodologies and processes.
- Facilitates internal and external communication, removes impediments, and serves as the intermediary between multiple product owners, managers, and team members.
- Facilitates the project team through the Scrum process of Release Planning, Sprint Planning (for multiple product owners), Daily Scrums, Sprint Reviews, and Retrospectives in a fast-paced environment with competing priorities.
- Sets the example for Agile methods based upon designated principles and ensures they are understood and exercised consistently within the team.
- Effectively informs and negotiates with senior management on issues related to the Scrum process.
- Assesses patterns of impediments and process challenges, and engages the team through Retrospective for improvements.
- Guides and develops clear Sprint standards while keeping the team engaged and on task.
- Holds the team accountable to Scrum values and practices.
- Applies advanced analysis and problem resolution skills to identify root causes to complex sources of impediments.
- Creates a team environment by establishing trust and transparency through collaboration and communication, while preserving the Agile culture and restoring confidence.
- Drives a collaborative team environment that fosters creativity and innovation.
- Engages the team to ensure stories and other project deliverables to the platform team are of sufficient quality and provided in a timely manner.
- Supports team building and team development by utilizing the abilities and skills of individuals, and fostering a feedback culture.
- Initiates, builds, and maintains positive relationships with IT and internal customers to ensure effective completion of project work.
- Drives process measurement automation through tools.
- Creates visibility of progress, roadblocks, risks, and process adherence through dashboards/tools to engage the team and stakeholders for everyday action.
- Displays broad business and technical knowledge while partnering with development leads for capacity planning and resource allocation in all Agile tools.
- Guards and shields the team(s) from distractions and interruptions from external interferences.
- Promotes continuous team improvement, measures the team, and helps the team and individuals measure themselves to be more productive and to produce higher quality products.
- Ensures quality and completeness of the product through unit, integration, and regression capabilities.
- Educates the team, project office, and management on Agile software principles and practices.
- Possesses a strong understanding of the overall business and of the business and technical terms presented.
- Uses expert analysis and problem resolution skills to identify complex and infrequent sources of impediments.
- Inspires creative solutions that identify the true source of impediments and demonstrates skills to remove impediments impacting the team.
What You’ll Bring
- Expert communication, collaboration, and facilitation skills.
- Expert time management skills to effectively manage competing priorities.
- Highly adaptable to changing environment and priorities.
- Expert negotiation and conflict management skills to resolve unusual and complex issues within and external to the team.
- Wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
- Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
- Exercises judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
- Networks with key contacts outside own area of expertise.
- Determines methods and procedures on new assignments and may coordinate activities of other personnel (Team Lead).








