Associate Manager, Settlements

About the Role

The Settlement Team lead is responsible for ensuring accurate and timely input of commodity purchase and sales orders/contracts, including amendments, in SAP. This role involves load order creation and application for Rail, Truck, and Barge movements, creating and applying tickets in SAP, purchase and sales execution in SAP, freight adjustments, quality claim settlement, and preparing daily reports as per business requirements.

Key Responsibilities

• Supervise input of purchase and sale orders/contracts and relevant amendments in SAP.
• Monitor and entry of load order creation and application in SAP.
• Monitor and execute purchase and sales orders.
• Create and apply tickets in SAP.
• Handle freight adjustments.
• Creation and up-dation of billing string.
• Issuance of invoices, credits, and debits notes.
• Manage customer queries and complaints related to quality, transportation, and incorrect material.
• Claim settlement.
• Preparing daily reports such as plant reports, missed pickup, detention, cancellation, and contract balance reports on time.
• Close coordination with internal and external interfaces on day-to-day activities.
• Effective communication on all day-to-day operation related activities with various stakeholders.
• Work in coherence to achieve self and team goals.
• Provide daily status updates and report issues to the manager for timely resolution.
• Flexibility to work in US shifts as per business requirements.

Requirements & Tech Stack

• SAP
• Rail, Truck, Barge movements
• Reporting
• Billing String
• Invoices, Credits, Debits Notes

Qualifications

• Customer Focus
• Continuous Improvement
• Attention to Details
• Strong customer service skills
• Communication skills/Soft skills
• Process oriented
• Analytical skills
• Flexible and adaptive to changing conditions in the business/market environment
• Ability to work well as part of a team to achieve a common objective.
• Effective decision-making and problem-solving abilities.
• Make data-driven decisions.
• Keep the customer at the forefront of all actions.
• Proactively gain insight into the global strategy.
• Collaborate effectively with others.
• Take initiative to continually develop oneself.
• Pursue opportunities to solve problems and take action.
• Maintain the ability to manage work, even in times of challenge or change.