2027 Early Talent Internship

About the Role

The Intern gains experience and an overall feel for the company and the financial services industry by attending meetings, delivering presentations, exploring business-specific tasks, and working closely with cross-functional groups to better understand the organization. Over the 10-week summer internship program, this job participates in a robust training and onboarding program followed by an ongoing speaker series, lunch-and-learns, and cohort engagement activities. The Digital & Client Experience (D&CX) team is a diverse area within TIAA that solves real business problems. D&CX’s purpose and objective is to delight clients by transforming TIAA’s culture and practices around client centricity, creating confidence and simplicity in our end-to-end experiences.

Key Responsibilities

• Performs clerical duties such as taking memos, organizing documents, maintaining files, photocopying, faxing, etc. as needed.
• Assists in preparing information and research materials, including Powerpoint presentations.
• Takes notes during meetings and provides to team members.
• Researches and gathers documentation as directed by colleagues.
• Attends company functions, including trainings programs, speaker series, lunch-and-learns and social networking events that provide opportunities for career growth and personal development.
• Shadows multiple office jobs and trains in a variety of tasks.
• Gains experience and an overall feel for the company and the financial services industry.
• Summer Interns will work on an exciting mix of strategically-aligned challenging assignments and projects that help drive the achievement of the organization's strategy and mission.
• Managers and colleagues will work side by side with summer interns to ensure development and learning.
• Candidates can expect to gain an understanding of TIAA and the Financial Services industry and will be involved in creating resolutions for complex problems and/or transactions where business expertise is required.

Internship Teams

• Experience Design: Designs end-to-end digital client experiences that unlock innovation and delight our clients. Interns may contribute to research, interaction and visual design, prototyping, AI experiences, and design systems work.
• CX Strategy & Transformation: Builds cross-enterprise, client-obsessed culture that enables client-centric behaviors. The intern will support the team through leveraging voice of customer, experimentation, and closing the loop with clients, and will facilitate cross-functional practices that connect the dots for all associates to work as "One TIAA."

Requirements & Tech Stack

• Microsoft Office products (PowerPoint, Word, Excel and Outlook)
• AI tools and their application to design, research, product, or client-experience work
• Human-Computer Interaction (HCI), Interaction Design, UX/UX Design, Industrial Design, or Graphic/Visual Design
• Product Management, Business, Economics, or Information Systems
• Human Factors, Cognitive Science, or Psychology
• Data Analytics, Data Science, Statistics, or Business Intelligence
• Communications, Marketing, or a related client-experience field

Qualifications

• High School Preferred
• No Experience Required
• Physical Requirements: Sedentary Work
• Current enrolled in a degree-seeking program with expected graduation date between December 2027– June 2029
• Minimum GPA of 3.0
• Must have authorization to work in the U.S., and not require current or future work visa sponsorship to retain authorization to work in the U.S.

Preferred Skills

• Preferred majors: Human-Computer Interaction (HCI), Interaction Design, UX/UX Design, or Graphic/Visual Design, Product Management, Business, Economics, or Information Systems, Human Factors, Cognitive Science, or Psychology, Data Analytics, Data Science, Statistics, or Business Intelligence, Communications, Marketing, or a related client-experience field
• Interest in the fields of design, technology, client experience, customer research, product strategy / management, data analytics / enablement, reporting and business intelligence solutions.
• Passion for client experience and client insights.
• Experimentation and innovation mindset with a bias for action.
• Desire to continuously learn.
• Strong problem-solving/analytical skills/critical thinking.
• Ability to analyze data to identify trends.
• Strong organizational skills with the ability to manage multiple tasks simultaneously to deliver on commitments.
• Willingness to embrace change and collaborate to foster team success.
• Strong verbal and written communication skills.

Related Skills

• Accountability
• Adaptability
• Business Acumen
• Collaboration
• Communication
• Consultative Communication
• Data Analysis
• Influence
• Market/Industry Dynamics
• Problem Solving
• Relationship Management