Wine and Spirits Clerk

About the Role

Provides prompt, efficient, and friendly customer service. Educates customers about products. Rotates, faces, and replenishes merchandise, ensuring the highest quality standards are met.

Key Responsibilities

• Provides prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience.
• Greets customers with a smile and treats them as the most important people in the store.
• Makes an effort to learn and use customers' names.
• Assists customers by escorting them to products, securing items, loading/unloading heavy items, and noting customer suggestions.
• Answers the telephone promptly and provides friendly, helpful service.
• Works collaboratively with co-workers to ensure customer satisfaction and a pleasant work environment.
• Educates customers about products.
• Rotates, faces, and replenishes merchandise, ensuring the highest quality standards are met.
• Checks in product, puts product away, and may review invoices.
• Maintains displays in the department and throughout the store.
• Understands and follows local, state, and company policies on sales of tobacco and liquor.
• Removes trash in a timely manner.
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Responsibilities

• Orders product at supervisor’s request.
• Assists with inventory as requested.
• Builds displays as needed.
• Assists in other areas of the store as needed.
• Performs other job-related duties and special projects as required.

Requirements & Tech Stack

• Night & Weekend Shifts Required
• Equipment Used: Two-wheeler, cash register, pallet jack, box cutter, feather duster, telephone.

Qualifications

• Ability to carry out detailed but uninvolved written or verbal instructions and deal with a few concrete variables.
• Ability to perform simple addition and subtraction; copy figures, count, and record.
• Ability to understand and follow verbal or demonstrated instructions, write identifying information, and request supplies orally or in writing.
• Over six months up to one year of similar or related work experience.
• No education requirement.

Physical Requirements

• Ability to exert up to 50 pounds of force occasionally, up to 20 pounds of force frequently, and up to 10 pounds of force constantly to move objects.
• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
• Must be able to perform climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions

• Occasionally exposed to dirt, cleaning solvents, and equipment movement hazards.
• Exposure to temperature extremes and dampness.
• Fast-paced work environment with significant pressure.

Contacts

• Daily contact with customers, employees, suppliers/vendors, federal/state governmental or regulatory agencies, and the general public.