User Support and Operations Specialist
Booz Allen Hamilton
San Diego, CA2h agovia LinkedIn
This job at a glance
- Who can apply
- New grads, no experience needed · Diploma
- Must know
- TroubleshootingOperationsCustomer serviceCompTIA Security+
- Work
- On-site in San Diego
- Pay
- Not stated by the employer.
- Skill demand
- Troubleshooting63%Customer service54%Operations51%CompTIA Security+5%of 99 similar entry-level jobs posted in the US this week
- Listed
- Nov 2, 2026 · still open
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About the Role
- Provide end-user support for a critical system.
- Work under general supervision.
- Provide account administration and Tier 1 and 2 support to end users for either client or server applications or hardware.
- Troubleshoot user problems to resolve operating difficulties and recommend system modifications to reduce user complications.
- Monitor administration and maintenance operations and resolve or escalate incidents for smooth user experience.
- Analyze, maintain, and review comprehensive documentation for all troubleshooting procedures.
- Interact professionally with clients and exhibit expertise in customer service.
- Maintain currency of technical expertise.
- Interact with network services, software systems engineering, and applications development to restore services or identify and correct core problems.
- Escalate more complex problems to senior levels.
- Perform other duties, as assigned.
Requirements & Tech Stack
- Experience providing Tier 1 and 2 support.
- Experience in application support and technical operations.
- Experience in network and application monitoring and alarm systems.
- Knowledge of infrastructure and digital platforms.
- TS/SCI clearance.
- HS diploma or GED.
- IAT Level I or II or Security+ Certification.
Nice to Have
- Possession of oral and written communication skills.