Retail Support Associate

About the Role

As a Shoe Expeditor within the Women's Shoe department, you will be responsible for ensuring smooth operations, quickly locating and delivering requested products to selling colleagues, and maintaining a clean and organized department. You will contribute to an easy and fun shopping experience by providing exceptional customer service. This role requires a sense of urgency, attention to detail, and a collaborative spirit. We are looking for flexible team players who thrive in a fast-paced environment, can juggle multiple tasks, and work various shifts, including nights, weekends, and holidays.

Key Responsibilities

• Greet customers, answer questions, and provide assistance in a friendly and professional manner.
• Ensure a positive shopping experience by addressing customer concerns and resolving issues promptly.
• Conduct sales transactions, including operating cash registers, handling payments, and processing exchanges or returns.
• Quickly and accurately pull orders from the stockroom and stage them for sales colleagues.
• Assist in locating and pulling merchandise to fulfill digital customer orders.
• Maintain an orderly and visually appealing store by arranging and replenishing displays.
• Ensure the stock room is organized, process new and damaged items, perform shoe inventory, and scan items back into stock.
• Maintain accurate pricing and signage throughout the department.
• Regularly use technology to update product prices, promotions, and information on products and fixtures.
• Foster an environment of acceptance and respect, ensuring authentic connections with colleagues, customers, and communities.

Requirements & Tech Stack

• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to communicate and share information with diverse groups of customers and peers.
• Self-starter able to adapt quickly to changing customer expectations and needs.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules/procedures in English.
• Resourceful and responsive to changing priorities.
• Ability to work a flexible schedule with retail hours, including days, evenings, weekends, and holidays.

Essential Physical Requirements

• Heavy lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours.
• Lifting at least 50lbs.
• Stooping, kneeling, crouching, and climbing ladders.
• May involve reaching above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and handheld electronic equipment.