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Utility Bill New Associate
Accenture Solutions Pvt Ltd
ChennaiFresher9m agovia Naukri
This job at a glance
- Who can apply
- Freshers and up to 1 year
- Must know
- Customer serviceTroubleshootingOperationsHelp desk
- Work
- On-site in Chennai
- Pay
- Not stated by the employer.
- Skill demand
- Operations47%Customer service22%Troubleshooting4%Help desk4%of 100 similar fresher jobs posted in India this week
- Listed
- 3 Nov 2026 · still open
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Job Title: Utility Bill New Associate
About the Role
- Aligned with the Customer Support vertical.
- Responsibilities include managing and resolving customer queries, handling escalations and complaints, and providing resolutions.
- Responsible for closing faults and complaints within SLAs.
- Preferred candidates are good in email and chat processes with good typing skills.
- Recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on defined scope of support.
- Managing unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.
Key Responsibilities
- Solve routine problems, largely through precedent and referral to general guidelines.
- Primary interaction is within your own team and your direct supervisor.
- Receive detailed instructions on all tasks.
- Decisions made impact own work and are closely supervised.
- Act as an individual contributor as part of a team with a predetermined, narrow scope of work.
Requirements & Tech Stack
- Primary Skill: Service Desk Non-Voice Support - P1
- Skills: Backoffice - Service Desk Non-Voice Support, email, chat, typing.
Qualifications
- Any Graduation