Utility Bill New Associate
Accenture
This job at a glance
- Who can apply
- Freshers and up to 1 year
- Must know
- OperationsCustomer serviceTroubleshootingHelp desk
- Work
- On-site in Chennai
- Pay
- Not stated by the employer.
- Skill demand
- Operations46%Customer service21%Troubleshooting3%Help desk3%of 99 similar fresher jobs posted in India this week
- Listed
- 3 Nov 2026 · still open
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Designation
Utility Bill New Associate
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.
About the Role
You will be aligned with our Customer Support vertical. Your responsibilities will include managing and resolving customer queries, handling escalations and complaints, and providing resolutions. You will also be responsible for closing faults and complaints within SLAs. This role is preferred for candidates proficient in email and chat processes with good typing skills.
Key Responsibilities
- Recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on defined scope of support.
- Managing unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.
- Solving routine problems, largely through precedent and referral to general guidelines.
- Performing tasks under detailed instructions.
- Managing work with a predetermined, narrow scope.
Requirements & Tech Stack
- Backoffice
- Service Desk Non-Voice Support (Primary Skill)
- Proficient in email and chat processes
- Good typing skills
Qualifications
- Any Graduation