Luxury Watch Sales Associate

Key Responsibilities

• Welcome and engage customers professionally, understand their preferences, and recommend suitable luxury watches.
• Achieve individual sales targets through effective selling, upselling, and cross-selling techniques.
• Build and maintain long-term client relationships through personalized service, follow-ups, and clienteling activities.
• Develop comprehensive knowledge of watch collections, brand heritage, craftsmanship, movements, and product specifications.
• Provide personalized product presentations and create an exceptional luxury shopping experience.
• Maintain boutique presentation, visual merchandising, and showcase cleanliness according to brand guidelines.
• Assist with inventory control, stock checks, product handling, sales transactions, and security procedures.
• Provide after-sales support, including warranty enquiries, servicing arrangements, and customer follow-ups.
• Stay informed about luxury watch trends, new product launches, and competitor activities.
• Collaborate with colleagues and management to achieve boutique objectives and maintain operational standards.

Requirements & Tech Stack

• Previous experience in luxury retail, watches, jewellery, or premium customer service is preferred.
• Strong passion for luxury watches, horology, craftsmanship, and prestigious brands.
• Excellent communication, interpersonal, presentation, and selling skills.
• Strong customer service mindset and ability to engage high-net-worth clients professionally.
• Professional appearance, integrity, attention to detail, and a positive attitude.
• Good command of English; additional language skills are an advantage.
• Familiarity with POS systems, CRM software, and Microsoft Office is preferred.
• Ability to work retail shifts, weekends, and public holidays when required.
• Proactive, customer-focused, and results-oriented, with a commitment to delivering an outstanding luxury retail experience.

Qualifications

• Diploma or Bachelor's Degree in Business, Retail Management, Marketing, or a related field is an advantage.