New York Store Operations Associate

About the Role

The Store Operations Associate is responsible for managing and maintaining stores within their district, encompassing both customer service and property maintenance.

Key Responsibilities

• Customer Service:

• Develop customer relationships by identifying self-storage needs and providing appropriate solutions.

• Deliver a standout customer experience through face-to-face interactions.

• Meet monthly sales goals and metrics.

• Perform daily operational tasks including lock checks and showing units.

• Rent self-storage units.

• Sell store merchandise.

• Manage the leasing process.

• Accept payments using the Point-of-Sale System (POS).

• Complete daily bank deposits.

• Make courtesy calls to customers regarding late payments.

• Property Maintenance:

• Perform daily walks of the property.

• Clean units and store grounds.

• Open and close storage doors (up to 50 lbs).

• Maintain the facility by mopping, sweeping, changing light bulbs, and cleaning out storage units.

• Ensure a clean and safe storage facility meeting company guidelines (e.g., clean restrooms, neat landscaping and parking areas, clean storage doors, neat office space).

Requirements & Tech Stack

• Point-of-Sale System (POS)

Qualifications

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high-quality customer service to a diverse customer market.
• A self-driven mindset with a strong operational focus.
• Basic computer skills including MS Office products.
• Ability to work Saturdays and Sundays.
• Physical requirements: Frequently required to stand, sit, kneel, crouch, crawl, bend, climb, or balance on a ladder.
• Must be authorized to work in the U.S. without sponsorship.

Compensation

• $19.00 - $21.00 per hour depending on experience.
• Bonus opportunities.