Junior International Telecaller
Way2cloud
Pune District, Maharashtra, India0–2 yrs1h agovia LinkedIn
About the Role
Way2Cloud is a dynamic healthcare services provider dedicated to facilitating seamless patient care experiences. We specialize in assisting US doctor's offices in managing appointment scheduling and patient balances.
Job Description
As a Telecaller at Way2Cloud, you will be responsible for communicating with US doctor's offices to schedule patient appointments and collect pending balances. You will work closely with healthcare professionals to ensure a smooth and organized process, contributing to enhanced patient satisfaction and operational efficiency.
Key Responsibilities
- Coordinate with US doctor's offices to schedule patient appointments based on availability and patient preferences.
- Communicate effectively with patients to confirm appointments and provide necessary information regarding upcoming visits.
- Follow up with patients regarding outstanding balances, providing assistance in payment processing and resolving any billing inquiries.
- Maintain accurate and up-to-date records of appointments, patient information, and pending balances using basic MS Excel skills.
- Build and maintain professional relationships with US doctor's office staff through clear and concise communication via phone and email.
Requirements & Tech Stack
- Strong Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with healthcare professionals and patients.
- Customer Service: Prior experience in customer service or healthcare support roles preferred.
- Organizational Skills: Ability to manage multiple tasks efficiently, prioritize workload, and maintain attention to detail.
- Basic MS Excel Skills: Proficiency in basic spreadsheet functions (e.g., data entry, formatting, sorting).
- Adaptability: Capacity to adapt to changing priorities and operational needs.
- Work Timings: Comfortable working in the US Shift, i.e., 4:30 PM to 1:30 AM IST or 5:30 PM to 2:30 AM IST.
- Must have a reliable internet connection and access to a quiet workspace for remote work.
Qualifications
- Graduation and equivalent required.
- Previous experience in a Tele-calling, customer service, or healthcare support role preferred.