Collections Specialist

About the Role

We are seeking a motivated and detail-oriented Collection Specialist to join our team at our corporate office.

Key Responsibilities

• Monitor and manage assigned accounts to ensure timely payment of outstanding customer invoices
• Contact customers to follow up on overdue balances
• Investigate and resolve billing discrepancies and payment issues
• Update account stats records and collection efforts in internal systems
• Report on collection activity and accounts receivable status
• Collaborate with internal teams to resolve account issues
• Apply a continuous improvement mindset to identify and implement process efficiencies

Qualifications

• Bachelor’s degree in finance, accounting or economics preferred
• Recent graduate, customer service, retail or up to 1 year of relevant experience considered
• Experience with filing notices and liens on past due projects preferred
• Strong analytical and problem-solving skills
• Knowledge of billing procedures and collection techniques preferred
• Working knowledge of MS office products, Microsoft D365 a plus
• Ability to work in a fast-paced work environment with high volume workload
• Excellent written and verbal communication skills
• High level of attention to detail and organizational skills
• This is not a remote role.

Benefits

• Medical, dental and vision insurance
• Disability & life insurance based upon election of medical insurance
• 401k with employer match
• Paid holidays
• Paid time off (PTO) based upon tenure
• Flexible spending account (FSA)

Salary

Competitive base salary with monthly bonus based on productivity and profits.