Associate

Veersa Technologies

Role Overview

• Support the implementation of a SaaS healthcare software for US-based clinics/practices.
• Combines application configuration, customer coordination, staff training, and go-live support.
• Product and implementation training will be provided.

Key Responsibilities

• Configure users, schedules, forms, communication templates, billing settings, and other practice workflows.
• Gather customer requirements, maintain implementation checklists, and coordinate with practices, iCore teams, and external vendors.
• Participate in customer calls, track outstanding actions, and share progress updates.
• Validate configuration and migrated information with practice staff, and report discrepancies.
• Travel periodically to US customer sites for training, implementation, and go-live support.
• Follow patient-data confidentiality and security requirements.

Qualifications and Skills

• Graduate in Hospital Administration, Hospital Management, Healthcare Management, or a related discipline.
• Strong spoken and written English, interpersonal skills, and attention to detail.
• Comfortable learning software applications and working with Excel.
• Organized, proactive, and confident interacting with healthcare professionals.
• Willingness to work with US business-hour overlap and travel periodically to the US.
• Exposure/experience with any existing Hospital administration/management system/EHR/EMR is a plus.
• Tech background in the QA or Product space is a plus.