P&L Analyst Intern

About the Role

The Belgian Waffle Xpress (TBWX) is seeking two analytical and business-oriented interns for its Franchise Business Performance team. Each intern will manage a portfolio of franchise outlets, focusing on monitoring, analyzing, and improving their financial and operational performance. This is a hands-on business management role involving real business numbers, franchise partners, and management.

Key Responsibilities

• Store-Level P&L and Performance Analysis
• Monitor daily, weekly, and monthly sales performance of assigned outlets.
• Analyze revenue, order volumes, average order value (AOV), discounts, commissions, and food costs.
• Track store-level expenses and profitability.
• Identify outlets with declining sales, high costs, or poor contribution margins.
• Prepare detailed outlet-wise performance reports.
• Identify financial and operational gaps and recommend corrective actions.
• Zomato & Swiggy Performance Management
• Analyze outlet performance across Zomato and Swiggy dashboards.
• Monitor impressions, menu views, conversion rates, orders, cancellations, and customer acquisition metrics.
• Identify reasons for low visibility, poor conversions, and declining orders.
• Analyze advertising spends, campaign performance, and Return on Ad Spend (ROAS).
• Recommend improvements in menu pricing, product positioning, discounts, and promotional campaigns.
• Identify opportunities to increase order volumes and average order value.
• Ratings & Customer Experience Management
• Monitor outlet ratings, customer reviews, and feedback across platforms.
• Identify recurring customer complaints and service-related issues.
• Coordinate with franchise partners to resolve customer experience gaps.
• Develop strategies to improve ratings, customer retention, and repeat orders.
• Track rating trends and improvements across assigned outlets.
• Franchise Partner Relationship Management
• Act as the primary performance coordination point for assigned franchise partners.
• Communicate store performance insights and business recommendations.
• Share structured weekly performance reports with franchise partners.
• Help partners understand their business numbers and identify profitability gaps.
• Follow up on the implementation of suggested improvements.
• Escalate operational, financial, or platform-related issues to management.
• Business Growth & Optimisation
• Identify opportunities to increase store revenue and profitability.
• Benchmark performance across different franchise outlets.
• Study successful outlets and replicate best practices across the network.
• Suggest strategies to improve order volumes, AOV, and contribution margins.
• Track the impact of implemented strategies through measurable KPIs.
• Proactively identify underperforming outlets and develop improvement plans.

Requirements & Tech Stack

• Strong analytical and problem-solving abilities.
• Good command of MS Excel and Google Sheets.
• Comfortable working with numbers, reports, and business metrics.
• Strong communication and coordination skills.
• Ability to interpret data and convert it into actionable business insights.
• Self-disciplined and capable of working independently in a remote environment.
• Interest in business management, finance, analytics, operations, or entrepreneurship.
• Must have own laptop or desktop.
• A stable and reliable internet connection is mandatory.
• Suitable work environment for uninterrupted productivity.

Qualifications

• Preferred Educational Background: BBA, B.Com, MBA, Economics, Finance, Business Analytics, or related fields.
• Freshers are welcome to apply.
• Prior experience with Excel, business analytics, QSR, or food delivery platforms will be an advantage.

Internship Structure & Expectations

• Positions: 2 Interns
• Work Mode: Fully Remote / WFH
• Working Days: 6 Days a Week
• Working Hours: 10:00 AM – 7:00 PM
• Break: 1 Hour
• Internship Duration: 3 Months
• Full-Time Opportunity: Potential full-time placement based on performance.

What You Will Learn

• Practical P&L management of multiple businesses.
• Zomato and Swiggy platform analytics and performance optimisation.
• QSR business economics and unit-level profitability.
• Franchise relationship and performance management.
• Business intelligence, reporting, and data-driven decision-making.
• Real-world exposure to managing and growing a multi-outlet franchise network.