Sales Supervisor, Irvine Spectrum

About the Role

Warby Parker is seeking a self-motivated Sales Supervisor to create amazing customer experiences. Similar roles may be called Keyholder at other companies. Sales Supervisors contribute to business success through direct customer interaction, sharing Warby Parker's story and mission, and participating in process improvement and special projects.

Key Responsibilities

• Communicate Warby Parker's values and brand philosophy to customers.
• Promote an efficient, inclusive, and service-minded retail environment.
• Demonstrate exceptional product knowledge and offer thoughtful, honest style advice.
• Develop innovative and entrepreneurial ways to reinvent the glasses-shopping experience.
• Lead selling on the floor, front-of-house operations, and team touch-bases when a manager is not present.
• Open and close the store.
• Foster an inclusive culture by treating customers and colleagues with respect.

Requirements & Tech Stack

• Professional retail experience at a customer-focused company.
• At least 6+ months in a management position.
• Exceptional interpersonal and communication skills to deliver top-notch customer service.
• Ability to remain cool under pressure and adapt quickly.
• Entrepreneurial spirit and a go-getter attitude.
• Curiosity and eagerness to learn.
• A team player passionate about helping customers and teammates.
• Innovative and proactive problem-solver.
• Self-motivated to be a top performer.
• Ability to bring a positive, fun energy to the workplace.
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Qualifications

• An upbeat, flexible team player who leads by example.
• Proud of your work.
• Able to bring a positive, fun energy to the workplace, even when working long hours.