National College Leadership Program Trainee

About the Role

Encore is seeking individuals interested in a career in operations management or sales through the National College Leadership Program (NCLP). This 5-month Manager in Training program typically starts in July and prepares individuals for immediate placement into an operations, production, or sales manager role within Encore's nationwide network.

Key Responsibilities

Upon placement in an Operations Manager role:

• Manage floor operations to achieve service excellence.
• Focus on customer service, staff leadership, performance management, and development.
• Achieve organizational goals through effective workforce and inventory cost control.

Upon placement in a Sales Manager role:

• Guide customers through event experiences, identifying solutions that meet their goals and objectives.
• Ensure a compelling event experience.
• Utilize all available tools to ensure maximum event and revenue capture from the assigned customer base.

Training

• Trainees participate in Technical, Operations, and Sales rotations.
• Hands-on learning in venues alongside field leaders.
• Instructor-led training conducted at the corporate office in Chicago, IL.
• Certifications through online courses from ENCORE University Academies: Leadership, Technical, Operations, Sales, and Service.

Requirements & Tech Stack

• 4-year college graduate with a BA/BS degree.
• Preference for degrees in Hospitality, Business/Management, Communications, Event Management, Theater, or related field.
• At least 1 year of related professional work experience or a combination of employment/internships.
• Prior experience in management, operations, technology, and/or hospitality is a plus.
• Strong interest in a management career with the opportunity for advancement and promotion.
• Excellent communication, listening, and presentation skills.
• Effective leadership abilities and customer satisfaction focus.
• Technical aptitude demonstrated through interest and exposure to new technology.
• Ability to work at a hotel location within major metro markets.
• Flexibility to relocate.

Physical Requirements

• Sitting: 2-3 Hours
• Standing: 4-5 Hours
• Walking: 4-5 Hours
• Stooping: 2-3 Hours
• Crawling: 2-3 Hours
• Kneeling: 2-3 Hours
• Bending: 2-3 Hours
• Reaching (above your head): 2-3 Hours
• Climbing: 0-1 Hours
• Grasping: 4-5 Hours

Lifting Requirements

• 0 - 15 lbs*: Continuously
• 16 - 50 lbs*: Frequently
• 51 - 100 lbs: Occasionally
• Over 100 lbs: Occasionally

Carrying Requirements

• 0 - 15 lbs*: Continuously
• 16 - 50 lbs*: Frequently
• 51 - 100 lbs: Occasionally
• Over 100 lbs: Never

Auditory/Visual Requirements

• Close Vision: Continuously
• Distance Vision: Continuously
• Color Vision: Frequently
• Peripheral Vision: Occasionally
• Depth Perception: Frequently
• Hearing: Continuously

Pushing/Pulling Requirements

• 0 - 15 lbs*: Continuously
• 16 - 50 lbs*: Frequently
• 51 - 100 lbs*: Frequently
• Over 100 lbs: Occasionally

Qualifications

• Graduating within the Fall class of 2026 or Spring class of 2027.
• Competencies:
• Deliver World Class Service (Hospitality, Ownership)
• Do The Right Thing (Demonstrates Self-Awareness)
• Drive Results (Ensures Accountability)
• See The Big Picture (Decision Quality, Manages Complexity)
• Value People (Collaborates)

Locations

• West- Orange County, Los Angeles, San Diego, San Francisco, Seattle, Las Vegas
• Southwest- Dallas, San Antonio, Austin, Denver, Phoenix
• Midwest- Chicago, Nashville, Memphis
• Southeast- Atlanta, Miami, Orlando, Tampa, Charlotte, Puerto Rico
• Northeast- Boston, New York, Philadelphia, DC Metro Area
• Canada- Toronto, Vancouver

Compensation & Benefits

• Competitive compensation and benefits package including health insurance and participation in a 401K plan.
• Base salary and potential for base salary + bonus incentive upon placement.
• Salary Pay Range: $66,300.00 - $66,301.00