Specialist Solution Engineer
Salesforce
About Salesforce
Salesforce is the #1 AI CRM, where humans and agents drive customer success together.
About Sales Performance Management (SPM)
SPM brings location to the World’s #1 CRM, Salesforce. Formerly MapAnything, SPM helps Field Sales and Sales Operations Teams increase productivity and cut costs through services including route optimization, mobile workforce activation, and territory optimization and planning. Recently acquired SPIFF, a leading Incentive Compensation Management tool, and a Sales Programs offering further round out the SPM category.
About the Role
We are seeking a Solution Engineer (Pre-Sales) to join our SPM Solution Engineering Team. You will work closely with Sales Leaders and Account Executives globally to drive growth and build impactful customer solutions. You will also act as an evangelist of SPM to internal stakeholders, fostering collaboration and driving product scale. This role requires a focus on customer success, delivering world-class solutions, and creative problem-solving. The ideal candidate is proactive, a great collaborator, passionate, and a proven individual and team contributor.
Key Responsibilities
- Partner with Account Executives to understand unique customer business goals and challenges throughout the sales cycle.
- Present executive-level product demonstrations to key business stakeholders, highlighting the value of SPM.
- Establish technical credibility and professional rapport with client account stakeholders through product demonstrations and technical discovery calls, acting as a Subject Matter Expert (SME) internally and externally.
- Create new solutions using out-of-the-box thinking to enable client business initiatives.
- Execute enablement activities (Webinars, Best Practices, Knowledge Share, etc.) for customers and internal peers.
- Actively enable the broader Solution Engineering team and cross-functional distribution to effectively position the value of the SPM solution within the Salesforce portfolio.
- Become an expert in all SPM applications while maintaining high proficiency in the Salesforce platform.
- Engage with sales and product development teams to provide product and client feedback, identifying opportunities for product, sales/implementation process, and overall customer experience improvements.
- Partner with Account Executives to identify and utilize internal Salesforce resources to build SPM brand awareness, assist in sales cycles, and close enterprise business deals.
Requirements & Tech Stack
- Prior experience using Salesforce as a power user or administrator.
- Previous experience working with enterprise-level clients in a Pre-Sales or Solution Engineering capacity.
- Excellent speaking and presentation skills, both in-person and over-the-web.
- Superb writing skills for internal and external communications.
- Strong time management skills, enabling parallel management of multiple projects and sales cycles.
- Creative mindset and the ability to think “outside of the box” with a desire to develop solutions for enterprise-level customers.
- Business acumen with experience transforming business processes to attain customer business goals.
Qualifications
- Bachelor’s Degree or equivalent experience in a related industry.
- Salesforce Certifications a plus – current Administrator, Architect.