Technical Support Engineer
NexCommand AI
Hyderabad, Telangana, India1h agovia LinkedIn
About the Role
The Technical Support Engineer is a full-time hybrid role based in Hyderabad, with flexibility for some work from home.
Key Responsibilities
- Provide technical support to customers and internal users.
- Diagnose issues and perform systematic troubleshooting across software, integrations, and configurations.
- Manage support tickets.
- Document issues and resolutions.
- Escalate complex problems to engineering teams when needed.
- Respond to customer inquiries.
- Guide users through product features.
- Monitor system performance alerts.
- Contribute to knowledge base articles and support documentation.
- Collaborate with product, engineering, and operations teams to optimize platform stability and improve the customer support experience.
Requirements & Tech Stack
- Technical Support and Troubleshooting skills.
- Experience with diagnosing software issues.
- Experience resolving configuration or integration problems.
- Analytical Skills to interpret logs, error messages, and system behavior.
- Customer Support and Customer Service capabilities.
- Familiarity with ticketing or helpdesk tools.
- Basic understanding of enterprise software or SaaS environments.
- Ability to work effectively in a hybrid setup in Hyderabad.
- Ability to manage priorities independently.
- Ability to collaborate with cross-functional teams.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
- Experience supporting AI, data, or enterprise platforms (plus).
- Exposure to defense, aerospace, manufacturing, or supply chain domains (plus).