CUSTOMER SUPPORT EXECUTIVE

Customer Support Executive

Global IT Solutions | Mumbai – Airoli

Key Responsibilities

• Handle customer queries and provide appropriate assistance.
• Understand customer concerns and provide suitable solutions.
• Maintain professional communication and customer satisfaction.
• Resolve customer issues efficiently and accurately.
• Follow defined processes, quality standards, and guidelines.
• Accurately document customer interactions and resolutions.

Requirements & Tech Stack

• Customer Support / BPO / Voice Process experience.
• Good verbal and written English communication skills.
• Strong customer-handling and problem-solving abilities.
• Willingness to work in Night Shifts.
• Comfortable working from the Mumbai – Airoli location.

Qualifications

• Minimum 6 months of experience in Customer Support, BPO or Voice Process.

Additional Information

• Shift: Night Shift
• Joining: Immediate Joiners preferred
• Salary: Up to ₹3.8 LPA
• Night Shift Allowance: ₹3,000+
• Cab Facility
• Growth and career development opportunities