Registered Private Wealth Client Associate

About Merrill Wealth Management

Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Specializing in goals-based wealth management, Merrill helps clients pursue their life goals through investment advice and guidance.

About the Role

This role is responsible for providing client service support to potentially multiple Financial Advisors (FAs). Key responsibilities include supporting enterprise strategic objectives, operational excellence goals, and client advocacy within the FA's business, while customizing solutions based on their specific needs. You will serve as the most frequent point of contact within Merrill to address all client service needs.

Key Responsibilities

• Provides excellent client service by educating clients on the bank's service and banking offerings.
• Ensures timeliness, accuracy, and completeness in client materials and follows up on all client and Financial Advisor (FA) requests.
• Assists with ensuring practices align with the bank's policies and procedures to support operational excellence, protect clients, and manage risk.
• Identifies, deepens, and maintains client relationships by emphasizing the bank's offerings and promoting the incorporation of banking into day-to-day practices, communicating outputs to the FA.
• Supports day-to-day team activities and needs, including covering roles during absences or seasonal increases in need, with a client-first mindset.

Requirements & Tech Stack

• FINRA Securities Industry Essentials (SIE)
• FINRA Series 7
• FINRA Series 66 (Series 63 and 65 accepted in lieu of Series 66)
• Advanced industry knowledge and an understanding of investment products.
• Microsoft Word, Excel, PowerPoint, and Salesforce.

Qualifications

• Enthusiastic, highly motivated self-starter with a strong work ethic and an intense focus on results.
• Demonstrates a client-centric mindset, always acting in the best interest of the client.
• Ability to learn and adapt to new information and technology platforms.
• If hired into a registered job code and licenses are not currently held, they must be obtained within a specified timeframe.

Desired Qualifications

• Experience working with clients, quickly fulfilling their needs, delivering complex solutions, and providing an excellent client experience.
• Comfortable operating in a fast-paced environment with changing and evolving responsibilities.
• Detail-oriented.
• Commitment to continuous learning and professional growth.
• Sound judgment and discretion when handling sensitive information.
• Professional verbal and written communication skills.

Skills

• Account Management
• Client Management
• Customer and Client Focus
• Issue Management
• Oral Communications
• Business Development
• Client Solutions Advisory
• Pipeline Management
• Prioritization
• Administrative Services
• Emotional Intelligence
• Referral Identification
• Written Communications