Private Wealth Client Associate

About the Role

Merrill Wealth Management is seeking a Registered Client Associate to join The McDade Group, a Private Wealth Management team based in Charlotte, North Carolina. This role supports Financial Advisors (FAs) by providing client service support and addressing client needs. The team focuses on simplifying wealth for select families and individuals.

Key Responsibilities

• Provides excellent client service by educating clients on the bank's service and banking offerings.
• Ensures timeliness, accuracy, and completeness in client materials and follows up on all client and Financial Advisor (FA) requests.
• Assists in ensuring practices align with bank policies and procedures to support operational excellence, protect clients, and manage risk.
• Identifies, deepens, and maintains client relationships by emphasizing bank offerings and promoting banking incorporation into daily practices, communicating outputs to the FA.
• Supports day-to-day team activities and needs, including covering roles during absences or increased seasonal needs, with a client-first mindset.
• Serves as the most frequent point of contact within Merrill to address all client service needs.

Requirements & Tech Stack

• FINRA Securities Industry Essentials (SIE)
• FINRA Series 7
• FINRA Series 66 (Series 63 and 65 accepted in lieu of 66)
• Advanced industry knowledge and understanding of investment products.
• Strong work ethic and intense focus on results.
• Client-centric mindset.
• Ability to learn and adapt to new information and technology platforms.
• Microsoft Word, Excel, PowerPoint, and Salesforce.

Qualifications

• Currently holds required FINRA registrations.
• Enthusiastic, highly motivated self-starter.
• Experience working with clients, fulfilling needs, delivering complex solutions, and providing an excellent client experience (desired).
• Bachelor's Degree (desired).
• Comfortable operating in a fast-paced environment with changing and evolving responsibilities (desired).
• Detail-oriented (desired).
• Commitment to continuous learning and professional growth (desired).
• Sound judgment and discretion when handling sensitive information (desired).
• Strong computer application skills (desired).
• Professional verbal and written communication skills (desired).

Skills

• Account Management
• Client Management
• Customer and Client Focus
• Issue Management
• Oral Communications
• Business Development
• Client Solutions Advisory
• Pipeline Management
• Prioritization
• Administrative Services
• Emotional Intelligence
• Referral Identification
• Written Communications

Minimum Education Requirement

• High School Diploma / GED / Secondary School or equivalent.

Shift: 1st shift

Hours Per Week: 37.5