Unified Communications Associate

About The Role

Provides technical and operational support for AV and VTC systems, responsible for supporting the installation, configuration, operation, maintenance, troubleshooting, and coordination of AV/VTC equipment and collaboration technologies within secure government environments. Works closely with government customers, technical teams, program management, and mission partners to ensure reliable communications capabilities for meetings, briefings, conferences, and mission-critical engagements.

Key Responsibilities

• Operate, monitor, and provide technical support for audiovisual and video teleconferencing systems.
• Set up, configure, and test AV/VTC equipment for meetings, conferences, briefings, and executive-level engagements.
• Support video conferencing platforms, room control systems, microphones, cameras, displays, speakers, and associated peripherals.
• Troubleshoot audio, video, connectivity, and equipment performance issues.
• Perform routine inspections, testing, and preventative maintenance of equipment.
• Assist with equipment installation, configuration, upgrades, and replacement.
• Maintain accurate inventories of equipment, components, and associated assets.
• Document technical issues, resolutions, maintenance activities, and system configurations.
• Coordinate with engineering and network support teams to resolve complex technical issues.
• Coordinate technical requirements for scheduled meetings, conferences, and special events.
• Provide user guidance and basic training on AV/VTC equipment and collaboration tools.
• Manage service requests and prioritize support based on operational requirements.

Qualifications

• 5 years with BS/BA; 3 years with MS/MA; 0 years with PhD; 9 years with a HS Diploma/equivalent.
• Active TS or Q, with the ability to obtain Q/SCI.
• Working knowledge of video conferencing technologies, room-based collaboration systems, and AV signal distribution.
• Experience supporting customers in a professional or mission-critical environment.
• Strong verbal communication, customer service, and problem-solving skills.
• Ability to work independently and collaboratively in a team environment.

Preferred Qualifications

• Experience supporting AV/VTC systems within DOE, Intelligence Community, or other federal government environments.
• Familiarity with secure and classified video teleconferencing environments.
• Experience with AV control systems, digital signal processors (DSPs), video codecs, switching equipment, and conferencing peripherals.
• Familiarity with Cisco video conferencing solutions and other enterprise collaboration platforms.