Operation support agent, Associate

About the Role

Operation support agent - Associate

Key Responsibilities

• Completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards.
• Identification of anomalies as they arise and resolution using judgment based on rules and procedures.
• Escalation of complex issues to senior team members.

Areas of Focus

• Air Network Support
• Operations Support
• Operational Support
• Dispatch
• Admin & Support
• Customer Service
• Service Assurance
• Manifesting
• Customer Services/ Support Group
• Dangerous Goods
• Cross-Border Road Linehaul
• Domestic Air Linehaul
• Road Network
• Operational Administration & Support
• Sort Support & Trace Management
• Reporting
• Location-based Customer Service

Requirements & Tech Stack

• Microsoft Office & PC Skills
• Accuracy & Attention to Detail
• Planning & Organizing Skills
• Interpersonal Skills
• Problem Solving Skills