Photo Focus Associate

SSA Group

About the Role

The Photo Focus Associate is a seasonal, frontline retail team member responsible for creating memorable guest experiences through photography. They act as the face of the photo experience, greeting guests, capturing photos, and delivering them using SSA's photo software. When the Photos Program is not active, they support Retail Associate duties.

Key Responsibilities

• Guest Engagement & Photo Capture:
• Greet guests and initiate conversations at photo locations and special events.
• Pose, direct, and photograph individuals, families, and groups.
• Adapt to varying conditions such as lighting, weather, crowd levels, and backdrops.
• Maintain a positive and efficient flow for guests.
• Photo Sales & Software Operation:
• Operate photo software and hardware (cameras, tablets, printers, flash, etc.) to capture, preview, and deliver photos.
• Clearly explain photo options and packages to guests.
• Process payments accurately and securely, following SSA cash-handling and payment-card procedures.
• Troubleshoot basic equipment issues and escalate complex problems.
• Setup, Presentation & Equipment Care:
• Set up and break down photo stations, backdrops, and props, ensuring the area is clean and safe.
• Inspect, charge, clean, and secure equipment daily.
• Report any equipment damage or loss immediately.
• Adhere to venue brand standards for logos, backdrops, and signage.
• Teamwork, Safety & Compliance:
• Complete all required training, including photo program and equipment training.
• Follow safety guidelines, guest privacy policies, and photography-of-minors rules.
• Accurately record all time worked and adhere to break policies.
• Share shift notes, guest feedback, and ideas with unit retail leadership.
• Support teammates and perform other duties as assigned.
• Retail Support (when Photos Program is not active):
• Greet and assist guests on the sales floor.
• Merchandise products and utilize suggestive selling.
• Check and stock supplies accurately and efficiently.
• Communicate low item quantities to retail leadership.
• Maintain a balanced cash drawer and use basic POS systems.
• Keep the counter and sales floor clean, safe, and organized.
• Relay guest comments to retail leadership and follow company policies.

Requirements & Tech Stack

• Technology: SSA photo software, basic POS systems, cameras, tablets, printers, flash, and related equipment.
• Skills: Guest engagement, photography, sales, cash handling, payment processing, basic troubleshooting.

Qualifications

• Prior guest-facing, retail, or photography experience preferred.
• No formal photography experience is required.
• Comfort engaging with guests of all ages and abilities in a fast-paced, high-energy environment.
• Willingness to learn new technology.
• Must meet the minimum age requirement by state law.
• All educational levels are welcome; no degree or formal education is required.
• Seasonal, non-exempt, hourly position.
• Availability for evenings, weekends, holidays, and special events.
• Ability to stand and walk for extended periods in varying indoor and outdoor conditions.
• Ability to lift up to 10 lbs frequently and up to 25-50 lbs occasionally (with assistance for heavier loads).

Compensation & Benefits

• Eligible for overtime pay.
• On-Demand Pay Program (access to a portion of earned wages before payday).
• Meal Plan & Employee Discounts.
• Participation in a 401(k) program with a 15% company match (eligibility criteria apply).
• Up to 8 hours of Bereavement Leave.
• Holiday pay of 1.5× the regular rate for Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws.