Operations Intern
BuildAmbit
About the Role
We are seeking a proactive, organized, and people-oriented Program Operations & Learner Engagement Intern to ensure a smooth and engaging learning experience for our learners. This is a hands-on, operations-focused role involving frequent outbound calls, learner communication, follow-ups, coordination, and data tracking to keep learners informed, engaged, and on track.
This is a non-technical role. No coding, programming, or engineering background is required.
Key Responsibilities
- Make regular outbound calls to learners regarding onboarding, attendance, engagement, feedback, and pending actions.
- Follow up with learners via phone calls, WhatsApp, and email to ensure timely responses and task completion.
- Support learner onboarding and guide learners through program-related processes.
- Track learner attendance, participation, engagement, and pending activities using Google Sheets or Excel.
- Identify inactive or unresponsive learners, understand their concerns, and take timely follow-up action.
- Coordinate with mentors and internal teams to address learner queries and resolve operational issues.
- Share session reminders, announcements, updates, and important deadlines with learners.
- Maintain accurate learner records, trackers, and daily/weekly reports.
- Escalate unresolved issues to the appropriate team members and follow through until closure.
- Support day-to-day program administration to ensure smooth program delivery.
Requirements & Tech Stack
- Comfortable making frequent outbound calls and speaking confidently.
- Strong verbal and written communication skills.
- Proactive with follow-ups and task completion.
- Ability to maintain organized records and work with Google Sheets or basic Excel.
- Detail-oriented, dependable, and consistent with routine operational work.
- Ability to handle multiple tasks, prioritize actions, and take ownership of responsibilities.
- Willingness to work on-site in Sector 62, Noida, six days a week.
Prior experience in customer success, student coordination, program administration, front-desk operations, or customer support is an advantage.
Qualifications
- Completed or pursuing a degree in BBA, B.Com, BA, Psychology, Communications, Education, or any relevant discipline.
About BuildAmbit
BuildAmbit is a professional upskilling platform focused on the Architecture, Engineering, and Construction (AEC) industry.
Location: Sector 62, Noida
Work Mode: On-site | Work from Office
Duration: 6 Months
Stipend: ₹15,000 per month
Working Days: 6 days a week
Job Type: Internship