Telesales Representative

About the Role

Beyond Retail is seeking a full-time, on-site Telesales Representative based in Delhi, India. This role focuses on generating leads, presenting company services, and converting prospects into customers through outbound and inbound calls.

Key Responsibilities

• Make outbound calls and respond to inbound calls to generate leads.
• Present company services and convert prospects into customers.
• Understand client requirements and explain relevant solutions.
• Update CRM or sales tracking systems with accurate information.
• Follow up on inquiries.
• Schedule meetings for the field and account management teams.
• Maintain strong relationships with existing and potential clients.
• Meet daily call and sales targets.
• Collaborate with colleagues on campaigns.
• Provide feedback to improve scripts and sales processes.

Requirements & Tech Stack

• CRM tools
• Call-tracking systems
• Basic office software

Qualifications

• Strong Communication skills, including clear spoken English and Hindi.
• Ability to explain technical or service offerings in simple terms.
• Customer Service and Customer Support skills, focusing on handling inquiries, resolving issues professionally, and maintaining positive client relationships.
• Sales skills, including lead generation, persuasion, negotiation, and closing deals over the phone.
• Ability to learn product knowledge quickly.
• Ability to adapt to new scripts.
• Ability to share best practices with peers.
• Prior telesales or inside sales experience in B2B or retail-related services is preferred.
• Comfort with using CRM tools, call-tracking systems, and basic office software is beneficial.
• Minimum educational qualification of a high school diploma.
• A graduate degree in Business, Marketing, or a related field is an advantage.
• Ability to work on-site in Delhi.
• Ability to meet performance targets.
• Ability to collaborate in a fast-paced team environment.