Process Associate

Cogneesol

Key Responsibilities

• Operational Excellence
• Perform insurance-related back-office tasks such as policy issuance, endorsements, renewals, cancellations, and claims support.
• Accurately process insurance data in client systems while meeting quality and TAT requirements.
• Follow defined SOPs, SLAs, and client-specific insurance guidelines.
• Validate and update policyholder information and insurance documents.
• Quality and Productivity
• Meet assigned productivity, accuracy, and turnaround time targets.
• Adhere to quality standards and participate in internal quality audits.
• Rework assigned cases promptly and implement feedback shared by the Team Leader or QA team.
• Compliance and Documentation
• Ensure compliance with company policies, data privacy standards, and client requirements.
• Maintain confidentiality of client and policyholder information.
• Keep accurate records related to work completed, productivity, and effort tracking.
• Team Collaboration
• Actively participate in team huddles, training sessions, and knowledge-sharing activities.
• Follow attendance, break schedules, and shift adherence guidelines.
• Support team goals by being flexible during high-volume periods.

Requirements & Tech Stack

• Hands-on experience in insurance operations within a BPO/KPO environment.
• Strong leadership skills.
• Deep understanding of insurance workflows.
• English proficiency.
• Positive Attitude & Learning Agility.
• Ethics.