Teller (Cantonese or Mandarin Fluent)

Maspeth Federal Savings is seeking a Teller fluent in Cantonese or Mandarin.

About the Role

The Teller is responsible for courteously, expeditiously, and accurately processing on-line and off-line transactions for all types of accounts and services for customers.

Primary Responsibilities

• Accept retail and/or small business deposits and loan payments.
• Process checking and savings account withdrawals.
• Cash checks.
• Maintain an adequate cash drawer at all times, including requisitioning cash when needed and signing back excess cash and mutilated currency.
• Balance cash drawer in accordance with bank procedures and regulations, including periodic batching of cashed checks.
• Answer customer inquiries and refer customers to the proper service area for issues that cannot be resolved at the teller line.
• Provide additional products including Bank Checks, Personal Money Orders, and Gift Cards.
• May be responsible for bank opening and/or closing.
• Maintain the highest level of confidentiality with all information obtained.
• Promote the bank's products and services.
• Represent the Bank in a manner that maintains and expands positive relations with all customers, potential customers, and co-workers.
• Comply with all department and company policies, procedures, and regulations.
• Other duties as assigned.

Part-time tellers are required to work every Saturday. Full-time tellers are required to work rotational Saturdays.

Requirements & Tech Stack

• Competence with computers, telephone, and calculator.

Qualifications

• Excellent customer service skills.
• Attentiveness.
• Information retention.
• Tact and diplomacy in dealing with both customers and employees.
• Mathematical skills.
• Strong communication & organizational skills.
• Detail oriented, high degree of accuracy.
• Ability to work in a fast-paced environment & under pressure as needed.