Health Unit Assistant, Clinical Decision Unit

About the Role

As a Health Unit Assistant, you will play a vital role in providing administrative and clerical support to an assigned clinical area. You will be the first point of contact for patients, visitors, and new admissions, ensuring a welcoming and efficient environment. Your work directly supports the healthcare team, enhancing patient care and operational efficiency.

Key Responsibilities

• Greet patients, visitors, and new admissions, providing a warm and professional welcome.
• Answer general inquiries and schedule patient appointments efficiently.
• Manage telephone calls by answering, screening, and routing them appropriately.
• Perform clerical duties such as filing, email correspondence, and mail distribution.
• Create reports and documents as assigned, ensuring accuracy and timeliness.
• Assist patients/residents with basic technology and social media, enhancing their experience.
• Communicate effectively with patients, families, physicians, and healthcare team members about patient care.
• Conduct unit safety checks and assist with meeting patient needs, escalating issues as necessary.
• Support patient care by assisting with meals, activities, and transportation within the facility.
• Maintain staff schedules and timekeeping as assigned, ensuring smooth operations.

Requirements & Tech Stack

No specific tech stack mentioned.

Qualifications

• Required Qualifications: High School diploma equivalency OR 1 year of applicable cumulative job-specific experience required.
• Preferred Qualifications: Preferred use of administrative skills in a hospital setting.