Customer Service And Sales Associate

About the Role

The Customer Service and Sales Associate is a full-time, on-site role based in the Mumbai Metropolitan Region.

Key Responsibilities

• Handle inbound and outbound customer interactions via phone, email, and chat.
• Provide timely, accurate, and courteous support.
• Resolve customer queries.
• Explain products and services.
• Process orders or service requests.
• Identify opportunities to upsell or cross-sell solutions aligned with customer needs.
• Maintain detailed and accurate records of interactions.
• Adhere to service quality standards and scripts.
• Meet defined performance targets for customer satisfaction and sales conversion.
• Collaborate with team members and supervisors to share feedback from customers.
• Suggest process improvements.
• Participate in regular training to stay updated on products, policies, and communication best practices.

Requirements & Tech Stack

• CRM tools
• Ticketing systems
• Basic computer proficiency: MS Office, email, chat platforms

Qualifications

• Strong customer service, client relationship management, and conflict resolution skills.
• Sales, upselling, cross-selling, and lead generation capabilities in a contact center or similar environment.
• Excellent verbal and written communication skills, active listening, and clear articulation in English and local languages.
• Ability to work in a fast-paced environment, manage multiple tasks, and meet performance targets and deadlines.
• Strong problem-solving skills, attention to detail, and a customer-focused, results-driven mindset.
• Prior experience in BPO, customer support, or sales roles is preferred.
• Experience in e-commerce, BFSI, or allied sectors is an advantage.
• Minimum qualification: high school diploma.
• A bachelor’s degree in business, commerce, or related fields is beneficial.
• Willingness to work flexible shifts, including weekends or holidays.