Inbound/Outbound Customer Care Representative Onsite

About the Role

SynergenX Health is seeking Full-Time Outbound Customer Care Representatives to join their team. This on-site role involves connecting with prospective and existing patients to support their health and weight-loss journeys. The position offers paid training and focuses on individuals with strong communication skills, positive energy, and a goal-driven mindset.

Key Responsibilities

• Make a high volume of outbound calls to prospective and existing patients.
• Follow up with patients who have expressed interest but have not yet scheduled an appointment.
• Reconnect with previous patients.
• Discuss SynergenX services and guide patients on their next steps.
• Build rapport quickly and create a positive experience.
• Confidently ask patients to schedule an appointment.
• Answer common questions and address objections in a friendly, professional manner.
• Utilize approved scripts while maintaining natural and personalized conversations.
• Listen to patients and tailor conversations to their specific needs.
• Accurately schedule appointments in designated systems.
• Document patient interactions and follow-up activity in CRM/EHR systems.
• Participate in outbound campaigns and patient outreach initiatives.
• Meet individual appointment-setting, productivity, and conversion goals.
• Maintain organization and manage patient follow-ups.
• Handle interactions with hesitant, frustrated, or difficult callers professionally.
• Collaborate with teammates to achieve department goals.
• Protect patient confidentiality and adhere to HIPAA requirements.

Requirements & Tech Stack

• High School Diploma or GED.
• Customer service, call center, sales, appointment-setting, or healthcare experience preferred.
• Comfortable making a high volume of outbound calls throughout the workday.
• Strong verbal and written communication skills.
• Comfortable asking for appointments and responding to common objections.
• Ability to quickly build trust and rapport over the phone.
• Comfortable using computers and learning new technology.
• Strong organizational and follow-up skills.
• Ability to accurately document patient interactions.
• Ability to work in a fast-paced, high-volume, metric-driven environment.
• Reliable attendance and punctuality.
• Must successfully complete a routine criminal background check.
• Experience with CRM, scheduling, or electronic medical record systems is a plus.
• Bilingual capabilities are a plus.

Qualifications

• Friendly, outgoing, and confident on the phone.
• Positive and energetic demeanor.
• Comfortable initiating conversations with new people.
• Motivated by goals and personal achievement.
• Confident in asking individuals to take the next step and schedule an appointment.
• Resilient and able to remain positive when facing rejection.
• Dependable and punctual.
• Coachable and open to feedback.
• Ability to build rapport quickly.
• Strong listening skills, enabling personalized conversations.
• Capable of multitasking and navigating multiple systems.
• Organized and adept at follow-up.
• Ability to maintain focus and motivation in a high-volume environment.
• Professionalism with the ability to let personality shine.
• Team player who enjoys celebrating successes.
• Previous healthcare call center experience is a plus.
• Outbound sales or lead-conversion experience is a plus.
• Appointment-setting experience is a plus.
• Experience working toward individual productivity or conversion goals is a plus.

Schedule

• Monday, Tuesday, Thursday, Friday, Saturday 7:00 am - 4:00 pm
• Includes two weeks of paid, on-site training.

Compensation

• Starting at $19.50/hour.

Benefits

• Medical, Dental & Vision Insurance
• Short-Term & Long-Term Disability
• $50,000 Life Insurance Policy
• 401(k) with up to 5% company match
• Paid Time Off with annual increases
• 6 Paid Holidays
• Tuition Reimbursement after 6 months of full-time employment
• Employee Service Discounts for you + one additional person
• Professional growth and advancement opportunities