Personal Banker I (Full Time), SB Heights

About the Role

Responsible for performing a broad variety of financial services such as opening and closing accounts, renewing time deposit accounts, and assisting clients with account inquiries, maintenance, and problem resolution. Also responsible for developing, training, and motivating lobby associates to assist customers and effectively cross-sell bank products and services. Possesses extensive knowledge of all deposit and loan products and services. Identifies sales and referral opportunities and strives to meet related goals.

Key Responsibilities

• Perform financial service functions effectively and professionally.
• Present and explain Bank products and services to clients, assisting with their financial needs, including:
• Opening, closing, and maintaining checking, savings, time deposit, and individual retirement accounts.
• Working with safe deposit boxes, savings bonds, credit cards, and basic consumer loans.
• Answer client questions and solve problems by listening, collecting data, and securing answers.
• Profile clients to identify sales opportunities.
• Develop methods of generating additional business using lead lists and other strategies.
• Establish and maintain effective, professional business relations with clients.
• Resolve client requests and questions promptly, courteously, and professionally.
• Receive and process new client accounts and changes to existing accounts (e.g., name changes, address changes, product changes).
• Maintain the privacy of customer account information.
• Maintain and project the Bank’s professional reputation.
• Establish and maintain effective coordination and working relationships with area personnel and management.
• Assist area personnel as required.
• Keep the Banking Center Manager informed of area activities and significant problems.
• Complete required reports and records accurately and promptly.
• Attend meetings and training classes as scheduled.
• Oversee annual year-end reporting and special projects at the banking center level, such as key box or safe deposit box key audits.
• Review new account and data entry for accuracy.
• Support Treasury Management with new accounts and services for clients.
• Ensure daily logs are completed correctly and organized for easy review at the end of the month.
• Perform related duties as required or assigned.
• Actively and professionally sell Bank products and services, meeting sales production goals.
• Perform related clerical duties as needed.
• Ensure work areas are clean, secure, and well maintained.

Requirements & Tech Stack

• High school graduate or equivalent.
• Good understanding of financial services and products.
• Zero up to 3 years of New Account experience.
• Complete Personal Banker Mentor Program or Personal Banker Learning Plan.
• Complete Teller Learning Plan, if applicable.
• Understanding the Caller Identification Process and Secure code (training offered by Training Department).
• Complete BPM Training, I, II, III and IV.
• Understanding when to use DocuSign (training on forms and templates).
• Experience opening:
• Consumer Checking and Savings Accounts.
• Commercial Checking and Saving Accounts.
• Experience issuing Debit Cards.
• Experience completing requested customer file maintenance.
• Experience clearing DDA exceptions and denial exceptions timely.
• Experience inputting debit card disputes.
• Experience offering bank products to customers (cross-selling Credit Cards).
• Experience with check orders (Harland check order training).
• Experience with wire transfers domestic (introduction to wires and domestic wire training).
• Experience clearing missing signature cards.
• Experience identifying fraud situations (Risk Management I, II, and III).
• Ability to assist on teller line, if applicable.
• Experience closing accounts.
• Experience with service charge waivers (requiring approval and weekly report).
• Additional duties as assigned by Banking Center Manager.
• Experience with online banking.

Skills/Abilities

• Excellent communication and public relations skills.
• Professional appearance and attitude.
• Ability to operate related computer applications and business equipment, including 10-key and telephone.
• Solid math and bookkeeping abilities.
• Reasoning Ability: Apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables.
• Mathematics Ability: Perform basic math skills, use decimals to compute ratios, percentages, and to draw and interpret graphs.
• Language Ability: Use passive vocabulary of 5,000-6,000 words; read at a slow rate and define unfamiliar words; write complex sentences with proper punctuation, adjectives, and adverbs; communicate in complex sentences using normal word order with present and past tenses and good vocabulary.

Physical Requirements

• Sedentary work; sitting most of the time. Exerts up to 10 to 25 lbs. of force occasionally.
• Average Hearing: Able to hear average or normal conversations and receive ordinary information.
• Finger Dexterity: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.
• Repetitive Motion: Movements frequently and regularly required using the wrists, hands, and/or fingers.
• Average Visual Abilities: Average, ordinary visual acuity necessary to prepare or inspect documents or products or operate machinery.