SaaS Customer Helpdesk Specialist

About the Role

As a SaaS Customer Success Specialist at OptiSigns, you will combine technical expertise and customer-facing skills to deliver a world-class experience. This role is designed for early-career professionals eager to learn, grow, and make a significant impact.

Key Responsibilities

• Product Demonstrations: Guiding customers through engaging, high-quality product demos to showcase digital signage solutions.
• Onboarding Clients: Ensuring customers have a seamless experience and providing them with the support and tools they need to be successful.
• Troubleshooting & Technical Support: Working with customers to resolve technical issues, leveraging problem-solving skills and expanding technical knowledge of digital signage and A/V systems.
• Managing Customer Relationships: Using tools like CRMs and ticketing systems to keep customer interactions organized and efficient, ensuring high levels of satisfaction and retention.
• Guiding Investment Decisions: Assisting customers in making informed, strategic decisions for their digital signage projects.

Requirements & Tech Stack

• Become an expert in OptiSigns software and hardware solutions.
• Familiarity with operating systems including Windows, Android, Raspberry Pi, and Linux.
• Technical Expertise: In-depth knowledge of audio/video (A/V) and embedded systems, including hardware and software integration.
• Troubleshooting Skills: Ability to diagnose and resolve technical issues related to A/V and embedded systems.
• Good understanding of Raspberry Pi and other embedded hardware and software.
• Familiarity with images, applications, and projects related to Raspberry Pi and embedded systems.
• Creative thinking and problem-solving abilities.
• Ability to work collaboratively in team settings.
• Strong communication skills to explain technical concepts to non-technical users.
• Familiarity with or willingness to learn digital signage technology, A/V systems, and tools like ticketing systems and CRMs.

Qualifications

• A strong mix of technical aptitude and interpersonal skills.
• Ability to adapt quickly and maintain discipline in a fast-paced, high-growth environment.
• Time management skills to handle multiple customer requests efficiently.
• A genuine "I can do this" attitude, driven by a hunger to learn, take on challenges, and succeed.
• Customer-Focused: A passion for providing exceptional customer service, with the ability to explain technical concepts in a clear, user-friendly manner.

This is an on-site role in Houston, TX.

Benefits

• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance
• Paid time off