Process Executive

About the Role

• Management Level I Role
• To carry out a range of assigned clerical / support duties in accordance with predetermined procedures and service standards under appropriate guidance and direction.

Equiniti (EQ) Overview

• A leading global technology-driven services company specializing in share registration, employee share plans, pension administration, and corporate advisory services.
• Operating primarily in the UK and US, with over 12,000 clients and managing 70 million shareholder records.
• Serves 49% of the FTSE 100.
• EQ India Operations began in 2014, evolving from a capability centre to a Global Competency Centre.
• Provides operations support to Shareholder Solutions, Pensions Solutions, Investment Services, Employee Benefit Solutions, KYC Operations, Customer Experience Centre, Reconciliations, and Innovation.
• Services are delivered from offices in Chennai and Bangalore.
• EQ India is an indispensable part of EQ Group, providing critical fintech services to the US and UK.

Key Responsibilities

• Carry out a range of assigned clerical / support duties ensuring prompt and accurate completion of all relevant account / data administration requirements within agreed service standards.
• Respond to a range of general standard processing enquiries, referring to senior colleagues where appropriate.
• Contribute to the completion of the team’s workload.
• Improve own skills and knowledge within the operational team, identifying areas for improvement to processes and service.
• Undertake duties at a similar level as required.
• Ensure compliance with Equiniti’s procedures, standards, reporting requirements, and all relevant regulatory and statutory requirements.
• Undertake duties in accordance with the requirements of the company’s Regulators, including FCA’s Principles for Business.
• Complete work within the security arrangements of Equiniti.
• Ensure all work is undertaken within the quality system.
• Ensure work and ethics comply with all security arrangements (physical and information).

Competencies and Experience

• Uses clear and concise speech to communicate effectively and confidently.
• Selects appropriate information to complete standard letters.
• Produces accurate and legible written work.
• Uses straightforward personal planning to organise own work effectively.
• Knows where to find things and adheres to deadlines.
• Uses a keyboard on one or more systems, understanding functions for producing a range of outputs.
• Aware of regulatory practices and constraints which impact on own work, where appropriate.