Product Owner, Client Due Diligence, CLM

About the Role

The Product Owner, WRB Client Due Diligence is accountable for defining, prioritizing, and governing the change backlog for WRB client due diligence capabilities across onboarding, periodic review, trigger-based review, and associated control journeys. The role translates regulatory, policy, client, operations, and market needs into a clear product roadmap and execution backlog, ensuring that due diligence journeys are effective, efficient, auditable, and aligned to risk and control requirements. The role partners with business, operations, risk, compliance, technology, data, and journey teams to deliver a product that improves client and frontline experience while maintaining strong due diligence, screening, evidence, and decision-control outcomes.

Key Responsibilities

• Own the WRB Client Due Diligence product backlog, roadmap, and prioritization across onboarding, maintenance, periodic review, trigger review, and remediation journeys.
• Translate business objectives, policy requirements, control needs, and user pain points into clearly defined epics, features, user stories, and acceptance criteria.
• Define target outcomes for the due diligence product, including control effectiveness, turnaround-time improvement, rework reduction, and user experience simplification.
• Set clear release priorities and make trade-off decisions across value, risk reduction, regulatory need, operational impact, and delivery capacity.
• Work with frontline, operations, and service users to understand pain points, workflow bottlenecks, evidence needs, and improvement opportunities in WRB due diligence journeys.
• Work with journey, design, and service teams to improve staff and client experience across due diligence journeys, including hand-offs, alerts, case actions, and status visibility.
• Ensure delivered backlog items address genuine user needs while preserving required control points and operational clarity.
• Manage dress rehearsals with end users, technology teams for successful completion of user verification and conversion verification tests.
• Coordinate and manage the various stages of end user testing such as UAT (User Acceptance Testing), UVT & CVT (User Verification Test & Conversion Verification Test).
• Serve as the SME for dress rehearsals and conversion related activities.
• Support pre- & post-implementation activities in countries as business champion.
• Drive alignment between business process, policy interpretation, data capture, document collection, case management, exception handling, and evidence retention requirements.
• Ensure the backlog reflects market, segment, and risk-tier considerations for WRB client due diligence while maintaining maximum standardization where possible.
• Requirement gathering, analyzing, and documenting it in Azure DevOps (ADO).
• Write the corresponding user stories and provide ongoing clarification to delivery teams during sprint execution and accept completed scope against agreed business outcomes and acceptance criteria.
• Manage change requests with respect to scope and timeline by following change control process and maintain the product backlog in Azure DevOps (ADO).
• Manage conversion & user acceptance testing with respect to execution, defect management with technology teams for timely closure.
• Build strong working relationships across business, operations, risk, compliance, technology, data, and journey teams to support effective delivery of the due diligence product.
• Promote a culture of clear accountability, constructive challenge, and continuous improvement across the cross-functional delivery and user community.
• Support knowledge sharing and change readiness so impacted teams understand new process, data, and control requirements introduced through product changes.
• Responsible for identifying, assessing, monitoring, controlling, mitigating, escalating Risks to management as appropriate.
• Display awareness, understanding and adherence to the organization’s operational Risk Frameworks.
• Support governance, stakeholder forums, and program checkpoints with clear updates on scope, dependency, risk, issue, and decision status.
• Ensure product decisions, scope changes, and prioritization outcomes are documented clearly and communicated to relevant stakeholders in a timely manner.
• Contribute to release readiness, acceptance, and post-implementation review processes to ensure delivery quality and accountability.
• Ensure the product roadmap and backlog reflect applicable regulatory, policy, screening, evidence, and auditability expectations relevant to retail client due diligence.
• Balance client and user experience improvements with sound judgment on regulatory obligations, business conduct expectations, and control effectiveness.
• Escalate ambiguities, control risks, or policy interpretation issues promptly so that product outcomes remain aligned with approved conduct and compliance standards.
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• ITO
• Process teams
• Group & Country stakeholders comprising of
• Products
• Operations
• Operations Risk
• Legal and compliance
• Audit
• Credit and Risk Operations
• Policy
• Finance

Requirements & Tech Stack

• Agile / Scrum product ownership certification is preferred.
• CBAP, CSPO / Agile certification preferred.
• Strong Product Owner or Business/Product Analyst experience in banking, client lifecycle management, onboarding, KYC, CDD, remediation, or regulated operations.
• Demonstrated ability to manage and prioritize complex backlogs across multiple stakeholder groups and competing deadlines.
• Good understanding of retail banking operating models and the practical realities of due diligence, case management, operational controls, and auditability.
• Experience defining clear user stories, acceptance criteria, business rules, and outcome measures for change delivery teams.
• Ability to balance regulatory/control intent with client experience, operational simplicity, and delivery pragmatism.
• Strong communication, facilitation, and decision-making capability across business and technology audiences.
• Comfort working with delivery metrics, issue logs, dependency tracking, and governance reporting.
• Experience supporting agile delivery, sprint ceremonies, release readiness, and post-implementation improvement cycles.

Qualifications

• A bachelor’s degree in engineering or business or related field or an MBA.

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity. Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.