Customer Service Representative

Trinity Solar

About the Role

Trinity Solar, a leading residential solar company, is seeking a Customer Service Representative to deliver an exceptional customer experience throughout the project lifecycle. This is a collaborative role connecting customers, the Sales team, and internal departments. You will monitor active projects, coordinate documentation, communicate updates, and provide customers with necessary information and support. This opportunity is for a customer-focused professional who excels at building relationships, organization, and thrives in a fast-paced team environment. Ideal candidates are strong communicators who can manage multiple priorities, professionally address concerns, and keep projects on track.

Key Responsibilities

• Develop and maintain strong, positive working relationships with customers, sales representatives, and colleagues.
• Monitor active projects to ensure information accuracy, meet deadlines, and provide timely communication to customers and internal teams.
• Coordinate with customers and Sales representatives to obtain required documentation for solar projects.
• Professionally and courteously communicate with customers via phone, text messaging, and email.
• Respond to customer questions and concerns, identify needs, and provide appropriate solutions.
• Utilize strong organizational and time management skills to prioritize responsibilities and adapt to changing project needs.
• Maintain accurate customer and project information within applicable systems.
• Partner with internal departments to resolve issues and ensure a smooth customer experience.
• Identify potential project or customer concerns and communicate them to the appropriate team members promptly.
• Support additional customer service and operational responsibilities as assigned.

Requirements & Tech Stack

• Strong written and verbal communication skills, including professional communication by phone, text messaging, and email.
• Bilingual communication skills required.
• Ability to listen to and address customer concerns, working towards positive resolutions.
• Strong organizational and time management skills with the ability to prioritize and manage multiple projects and deadlines.
• Strong decision-making and problem-solving skills.
• Excellent attention to detail and commitment to maintaining accurate customer and project information.
• Ability to work independently and contribute effectively as part of a team.
• Proficiency with Microsoft Office, Adobe PDF, and document management systems.
• Salesforce.com experience is preferred.
• Ability to work effectively in a fast-paced office environment.
• Customer-focused approach with a professional, positive, and solutions-oriented attitude.

Qualifications

• Customer service experience is preferred but not required.
• Experience in a fast-paced office or customer-facing environment is preferred.
• Experience working with CRM or project management systems is a plus.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to communicate effectively by phone, email, text messaging, and in person.
• Must be able to lift up to 15 pounds at times.