Bilingual Hybrid Development Representative

About the Role

The Hybrid Development Representative (HDR) role is the foundational entry point into Toast's high-performing sales organization, designed to develop future Account Executives. It serves as a structured path for professional sales career advancement. High performers are expected to advance through the Toast Sales Academy and become full-cycle Account Executives within 12-18 months.

The Journey: HDR → All-Bound Sales Development role → Account Executive (AE)

Key Responsibilities

• Complete at least 100 high-quality outreach activities daily (warm/cold calls, emails, and social touch points).
• Host qualification calls to understand prospect needs and determine fit for Toast's all-in-one digital platform.
• Schedule meetings for qualified prospects, ensuring a seamless handoff to the appropriate Account Executive.
• Learn and execute various inbound and outbound outreach methods to prepare for specialization into an All-Bound Sales Development Role.

Requirements & Tech Stack

• Bilingual Fluency: Fluent in Mandarin and English (reading, writing, and speaking).
• Career Ambition: Driven by a long-term goal of becoming a full-cycle Account Executive (AE) in a commissioned closing role.
• Proven Drive and Refusal to Fail: Possesses self-discipline and sustained effort to achieve daily activity goals and recover quickly from rejection.
• Growth Mindset: Actively seeks and applies feedback, proactively self-assesses for growth and development.
• High Self-Accountability: Driven by measurable results and takes ownership of daily performance metrics and pipeline contribution.
• High Customer Empathy and Resilience: Ability to handle rejection and objections professionally while driving positive outcomes for prospective customers.
• Aptitude for Critical Thinking: Curious, resourceful, and skilled at processing new information to solve complex problems and qualify prospective customers.
• Exceptional Communication Skills: Clear, professional, and persuasive communication across high-volume calls and written outreach (email/social).
• Strong Organizational Skills: Meticulous attention to detail and effective time management for 100+ daily outreach activities.

Qualifications (Nice to Haves)

• Previous Sales or Sales Internship experience.
• Experience participating in Collegiate Sales Competitions.
• Direct experience working in the hospitality or retail industries.

Note: Toast will not sponsor applicants for work visas for this role.